CHIROTOUCH CLOUD TEAM
CHIROTOUCH CLOUD TEAM
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
Contact Me!
Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
Katie is a Team Lead at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.
Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.
Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Team Lead, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.
Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.
Contact Me!
Ph: (206) 670-9001
Email: Katie.Neu@BushidoBilling.com
Bio
April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.
From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.
April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.
Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.
Contact Me!
Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Emily is a Team Lead at Bushido Billing! She brings seven years of hands-on chiropractic experience to her role, including six years as an Office Manager and her start as a Chiropractic Assistant. Her background gives her a strong understanding of chiropractic terminology, charting, and front-to-back office operations. Emily also brings extensive expertise in ChiroTouch and Jane.app, allowing her to support clinics with both efficiency and confidence.
Having worked exclusively in chiropractic throughout her adult life, Emily has a deep appreciation for the profession and the providers who dedicate themselves to helping others—often in ways the public doesn’t fully understand or value. She’s passionate about ensuring chiropractors receive the reimbursement they deserve and believes in transparent, proactive communication so clinics always know what’s happening with their billing without it consuming their time.
Emily is guided by honesty, adaptability, and respect. She understands that when a clinic seeks help, they’re often overwhelmed, and she aims to make every provider feel supported, understood, and treated like a true member of the Bushido team. As a Team Lead, she loves collaborating closely with her coworkers, creating a connected and supportive work environment even while remote, and building strong relationships with providers rooted in trust and open communication.
Adaptability is one of Emily’s greatest strengths—critical when navigating the constantly changing expectations of multiple insurance companies and clinic workflows. She is eager to continue growing in leadership and helping Bushido support even more clinics with excellence and care.
Outside of work, Emily enjoys baking, singing, taking long walks after the workday, and unwinding with crafts, Gilmore Girls, or a cozy rom-com.
Contact Me!
Ph: 206-670-9001
E: Emily.Roundy@BushidoBilling.com
Bio
Alicia is a Client Coordinator at Bushido Billing! With over 20 years of experience in the healthcare industry — primarily within chiropractic care and practice management — she brings a deep understanding of both the clinical and operational sides of billing. Her background has given her strong insight into insurance processes, the importance of accurate and timely billing, and the ability to approach challenges with practical, solutions-focused thinking.
Alicia genuinely enjoys helping providers keep their practices running smoothly. Her work in billing has shown her how essential accuracy, follow-through, and clear communication are, especially during the onboarding process. As one of the first points of contact for new clinics, she takes pride in being thorough, communicative, and dependable. She loves building relationships with new clients, helping them feel confident, supported, and fully informed from day one.
Known for her integrity, accountability, and commitment to doing things the right way, Alicia excels at guiding clinics that have experienced poor billing in the past and setting them up for long-term success. By creating clarity and a strong foundation, she helps ensure that Bushido Billing can step in seamlessly and deliver the high-quality support the company is known for.
Outside of work, Alicia enjoys playing tennis and spending time with her husband and their two boys.
Contact Me!
Ph: (206) 670-9001
E: Alicia.Cohler@BushidoBilling.com
Bio
Brooke is a Client Coordinator here at Bushido Billing! She is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is excited to put her skills into practice as she grows in the field.
What drew Brooke to Bushido Billing was the opportunity to learn, grow, and advance in a supportive environment. Being new to the industry, she was eager to join a team that values diligence, integrity, and a shared mission of helping clinics collect what they’re owed. Brooke approaches every account with the same mindset she applies to her own finances: money should be where it’s supposed to be — and she is committed to ensuring providers receive every dollar they’ve earned so their businesses can thrive.
Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with strong communication and interpersonal skills. She is eager to continue learning within a collaborative team and contribute her dedication, curiosity, and positive attitude to Bushido Billing’s mission.
In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.
Contact Me!
Ph: 206-670-9001
E: brooke.smith@bushidobilling.com
Bio
Vanessa is a Billing Specialist at Bushido Billing! She has a strong background in healthcare, having worked in chiropractic, orthodontics, and medical office roles. Her journey began in a chiropractic office, where she gained experience in administrative support and billing. She then transitioned to an orthodontic practice as a Marketing Coordinator and X-ray Technician, before moving to Utah and joining a medical office as a Patient Service Coordinator and Drug Technician. Most recently, she worked at a Cancer Center as a Billing Assistant, where she discovered her passion for medical billing.
Outside of work, Vanessa loves staying active by playing pickleball, volleyball, and recently kickboxing, thanks to her brother's influence. She’s a big fan of hiking and spending time in nature. A lover of books, she enjoys reading non-fiction, romance, and mystery/suspense novels. Vanessa is also an avid baker, believing that chocolate chip cookies lead to sweet dreams. She enjoys spending time with her family, her boyfriend, and practicing calligraphy. A fun fact: she’s played the piano since she was 7, thanks to her mom’s encouragement, and she’s grateful for the ability to read music and play.
Contact Me!
Ph: 206-670-9001
E: vanessa.harris@bushidobilling.com
Bio
Brooke is a Billing Specialist at Bushido Billing! With over 10 years of experience in the chiropractic field, she’s worked across multiple clinics in both clinical and administrative roles. Her career began as a Chiropractic Assistant working directly with patients in therapy, where her passion for chiropractic care first took root. That curiosity and dedication led her to take on billing and administrative responsibilities—where she quickly discovered a natural talent and deep appreciation for the process.
Since then, Brooke has served as the in-house biller for multi-provider chiropractic clinics and worked with third-party billing companies, giving her a broad perspective on both clinic operations and billing systems. She brings expert-level knowledge of ChiroTouch (server and cloud) and Trizetto, along with an unwavering commitment to helping clinics run smoothly so providers can focus on caring for their patients.
Outside of work, Brooke’s world revolves around her three daughters, her new granddaughter, and her five beloved dogs. She loves family walks, catching up on their favorite shows, and cheering on the Kansas City Chiefs. When not at home, you’ll find her taking the dogs for pup cups, pond runs, or trips to the dog park.
Contact Me!
Ph: 206-670-9001
E: brooke.higgins@bushidobilling.com
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