CHIROTOUCH CLOUD TEAM
CHIROTOUCH CLOUD TEAM
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
Contact Me!
Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
Katie is the Director of Billing at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.
Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.
Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Team Lead, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.
Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.
Contact Me!
Ph: (206) 670-9001
Email: Katie.Neu@BushidoBilling.com
Bio
April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.
From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.
April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.
Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.
Contact Me!
Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Emily is a Team Lead at Bushido Billing! She brings seven years of hands-on chiropractic experience to her role, including six years as an Office Manager and her start as a Chiropractic Assistant. Her background gives her a strong understanding of chiropractic terminology, charting, and front-to-back office operations. Emily also brings extensive expertise in ChiroTouch and Jane.app, allowing her to support clinics with both efficiency and confidence.
Having worked exclusively in chiropractic throughout her adult life, Emily has a deep appreciation for the profession and the providers who dedicate themselves to helping others—often in ways the public doesn’t fully understand or value. She’s passionate about ensuring chiropractors receive the reimbursement they deserve and believes in transparent, proactive communication so clinics always know what’s happening with their billing without it consuming their time.
Emily is guided by honesty, adaptability, and respect. She understands that when a clinic seeks help, they’re often overwhelmed, and she aims to make every provider feel supported, understood, and treated like a true member of the Bushido team. As a Team Lead, she loves collaborating closely with her coworkers, creating a connected and supportive work environment even while remote, and building strong relationships with providers rooted in trust and open communication.
Adaptability is one of Emily’s greatest strengths—critical when navigating the constantly changing expectations of multiple insurance companies and clinic workflows. She is eager to continue growing in leadership and helping Bushido support even more clinics with excellence and care.
Outside of work, Emily enjoys baking, singing, taking long walks after the workday, and unwinding with crafts, Gilmore Girls, or a cozy rom-com.
Contact Me!
Ph: 206-670-9001
E: Emily.Roundy@BushidoBilling.com
Bio
Michael is a Team Lead at Bushido Billing! With over 20 years of experience in the medical industry, he has worked across a wide range of roles including medical records, billing, practice management, operations, and training and development. As a former certified coder and billing manager, Michael brings a deep understanding of both the clinical and administrative sides of healthcare. His background has strengthened his problem-solving skills, adaptability, and ability to guide others toward success.
Michael is motivated by helping practices achieve efficiency and financial success through accurate, well-managed billing. He believes that when providers thrive, Bushido thrives — and he’s dedicated to delivering service rooted in honesty, dedication, and reliability. As a Team Lead, he loves supporting and training team members, helping them grow in their roles and offer the highest level of care to clients.
Outside of work, Michael enjoys unwinding with horror and true crime shows, movies, and documentaries. He also likes playing video games, solving puzzles, and taking quiet, reflective time to recharge.
Contact Me!
Ph: (206) 670-9001
E: michael.renzulli@bushidobilling.com
Bio
Alicia is a Client Coordinator at Bushido Billing! With over 20 years of experience in the healthcare industry — primarily within chiropractic care and practice management — she brings a deep understanding of both the clinical and operational sides of billing. Her background has given her strong insight into insurance processes, the importance of accurate and timely billing, and the ability to approach challenges with practical, solutions-focused thinking.
Alicia genuinely enjoys helping providers keep their practices running smoothly. Her work in billing has shown her how essential accuracy, follow-through, and clear communication are, especially during the onboarding process. As one of the first points of contact for new clinics, she takes pride in being thorough, communicative, and dependable. She loves building relationships with new clients, helping them feel confident, supported, and fully informed from day one.
Known for her integrity, accountability, and commitment to doing things the right way, Alicia excels at guiding clinics that have experienced poor billing in the past and setting them up for long-term success. By creating clarity and a strong foundation, she helps ensure that Bushido Billing can step in seamlessly and deliver the high-quality support the company is known for.
Outside of work, Alicia enjoys playing tennis and spending time with her husband and their two boys.
Contact Me!
Ph: (206) 670-9001
E: Alicia.Cohler@BushidoBilling.com
Bio
Brooke is a Client Coordinator here at Bushido Billing! She is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is excited to put her skills into practice as she grows in the field.
What drew Brooke to Bushido Billing was the opportunity to learn, grow, and advance in a supportive environment. Being new to the industry, she was eager to join a team that values diligence, integrity, and a shared mission of helping clinics collect what they’re owed. Brooke approaches every account with the same mindset she applies to her own finances: money should be where it’s supposed to be — and she is committed to ensuring providers receive every dollar they’ve earned so their businesses can thrive.
Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with strong communication and interpersonal skills. She is eager to continue learning within a collaborative team and contribute her dedication, curiosity, and positive attitude to Bushido Billing’s mission.
In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.
Contact Me!
Ph: 206-670-9001
E: brooke.smith@bushidobilling.com
Bio
Vanessa is a Billing Specialist at Bushido Billing with a diverse background across healthcare, billing, and patient-facing roles. Her strong work ethic started early, helping her father with his bread delivery route at a young age—an experience that shaped her dedication to consistency, responsibility, and doing things right.
Professionally, Vanessa has worked in education, chiropractic care, orthodontics, medical clinics, and oncology billing. Her experience includes roles as a teacher’s assistant, chiropractic assistant, X-ray tech, patient service representative, and oncology biller. This wide-ranging background gives her a well-rounded understanding of both patient care and the operational systems that support a successful practice.
Vanessa is driven by a desire to support providers so they can focus on their patients without the added stress of billing. She values integrity, hard work, and clear communication, and approaches each clinic she supports as an extension of her own team. Her strong attention to detail helps ensure payments are accurate and clinics receive the reimbursement they deserve.
Outside of work, Vanessa enjoys reading across a variety of genres and spending quiet time with her fiancé—whether that’s cooking, baking, or relaxing with a good show or movie.
Contact Me!
Ph: 206-670-9001
E: vanessa.harris@bushidobilling.com
Bio
Aubry is a Billing Specialist at Bushido Billing! With over six years of experience in the medical field, she’s worked in both clinical and administrative roles, giving her a well-rounded understanding of healthcare operations. Her curiosity and root-cause mindset drew her to the billing side of the industry, where she enjoys understanding the “why” behind processes and finding ways to make them more effective.
Dedicated to helping others and solving problems, Aubry takes pride in turning around clinics by cleaning up processes and creating systems that run smoothly. Her strong time management and organizational skills allow her to juggle multiple clinics seamlessly, ensuring each one receives the attention and accuracy it deserves.
Outside of work, Aubry enjoys spending time with her husband, cooking, and reading. A true Disney fan, she loves visiting the parks and soaking up the Florida sunshine.
Contact Me!
Ph: 206-670-9001
E: aubry.rodriguez@bushidobilling.com
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