MEET THE TEAM

Karen is the CEO and Co-Founder of Bushido Billing! She began her career with degrees in Zoology, Psychology, and Chemistry before earning her Doctor of Chiropractic degree from Palmer College in 2009 at just 23 years old — the youngest doctor to graduate at the time. After a short associate position, she opened her own practice in Morton, IL at age 24, later earning a Fellowship in Acupuncture, becoming a Certified Medical Examiner for the National Registry, and achieving certification in Animal Chiropractic as one of only 32 doctors in Illinois.

For over a decade, Karen has run a thriving mixed practice that includes human chiropractic care, animal chiropractic, acupuncture, and hundreds of DOT physicals each year. Her firsthand experience with poor billing companies — and watching her colleagues suffer from the same issues — led her and Jeff to start Bushido Billing in 2021 with a simple belief: we can do this better.

Guided by honesty, strong communication, and a commitment to helping others rise, Karen excels at fixing broken systems and creating more efficient ways of working through automations, spreadsheets, and smart processes. She loves watching Bushido’s culture evolve and grow, comparing it to watching a child develop into something beyond what she ever imagined.

Outside of work, Karen is a dedicated sports fan who winds down by watching the Chicago Bears, Chicago Cubs, Ohio State Buckeyes, or the Vancouver Canucks. She loves traveling, being outdoors near any body of water, and spending time with her dogs, Hercules and Apollo — who often accompany her to the office. On quiet days, she enjoys cards, volleyball, and cozy nights on the couch.

Jeff is the Chief Financial Officer and co-founder of Bushido Billing.  He brings over a decade of experience working with small businesses helping them achieve growth and increased success. Since 2016, he has worked alongside his wife in their chiropractic practice in Seattle, Washington and during that time developed a passion for helping chiropractors succeed in business. His primary role within Bushido Billing is to help ensure everyone else on the team can do their job effectively and efficiently. He brings years of billing experience to the team and his role encompasses marketing, analytics, managing finances and day to day operations.

Outside of work, you’ll likely find Jeff enjoying one of his many hobbies which include motorcycling, sailing, camping and exploring the outdoors.

Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.

In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.

Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.

Contact Me!

Ph: (206) 670-9001

E: Sara.Hansen@BushidoBilling.com

April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.

From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.

April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.

Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.

Contact Me!

Ph: 206-670-9001

E: April.Houchin@BushidoBilling.com

Loriann is the Director of Business Development & Communications at Bushido Billing! With a career spanning medical, banking, beverage, tech, and government affairs industries, she brings a rare combination of analytical thinking, creativity, and operational expertise. Leveraging her background in psychology and over a decade of experience in administrative and leadership roles, Loriann excels at building systems that make work more efficient, scalable, and human-centered.

Known for her ability to simplify complex workflows, she thrives on creating processes and automations that help the Bushido team work smarter and deliver exceptional client experiences. Drawn to Bushido’s people-first culture, Loriann is passionate about supporting a collaborative environment where innovation, efficiency, and purpose go hand-in-hand.

Outside of work, Loriann enjoys traveling with her husband and son — especially to her “second home,” Egypt. When she’s not globe-trotting, you’ll likely find her enjoying a good K-drama or diving into a great audiobook.

Contact Me!

E: loriann.riad@bushidobilling.com

Katie is the Director of Billing at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.

Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.

Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Director of Billing, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.

Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.

Contact Me!

Ph: (206) 670-9001

E: Katie.Neu@BushidoBilling.com

Emily is a Team Lead at Bushido Billing! She brings seven years of hands-on chiropractic experience to her role, including six years as an Office Manager and her start as a Chiropractic Assistant. Her background gives her a strong understanding of chiropractic terminology, charting, and front-to-back office operations. Emily also brings extensive expertise in ChiroTouch and Jane.app, allowing her to support clinics with both efficiency and confidence.

Having worked exclusively in chiropractic throughout her adult life, Emily has a deep appreciation for the profession and the providers who dedicate themselves to helping others—often in ways the public doesn’t fully understand or value. She’s passionate about ensuring chiropractors receive the reimbursement they deserve and believes in transparent, proactive communication so clinics always know what’s happening with their billing without it consuming their time.

Emily is guided by honesty, adaptability, and respect. She understands that when a clinic seeks help, they’re often overwhelmed, and she aims to make every provider feel supported, understood, and treated like a true member of the Bushido team. As a Team Lead, she loves collaborating closely with her coworkers, creating a connected and supportive work environment even while remote, and building strong relationships with providers rooted in trust and open communication.

Adaptability is one of Emily’s greatest strengths—critical when navigating the constantly changing expectations of multiple insurance companies and clinic workflows. She is eager to continue growing in leadership and helping Bushido support even more clinics with excellence and care.

Outside of work, Emily enjoys baking, singing, taking long walks after the workday, and unwinding with crafts, Gilmore Girls, or a cozy rom-com.

Contact Me!

Ph: 206-670-9001

E: Emily.Roundy@BushidoBilling.com

Michael is a Team Lead at Bushido Billing! With over 20 years of experience in the medical industry, he has worked across a wide range of roles including medical records, billing, practice management, operations, and training and development. As a former certified coder and billing manager, Michael brings a deep understanding of both the clinical and administrative sides of healthcare. His background has strengthened his problem-solving skills, adaptability, and ability to guide others toward success.

Michael is motivated by helping practices achieve efficiency and financial success through accurate, well-managed billing. He believes that when providers thrive, Bushido thrives — and he’s dedicated to delivering service rooted in honesty, dedication, and reliability. As a Team Lead, he loves supporting and training team members, helping them grow in their roles and offer the highest level of care to clients.

Outside of work, Michael enjoys unwinding with horror and true crime shows, movies, and documentaries. He also likes playing video games, solving puzzles, and taking quiet, reflective time to recharge.

Contact Me!

Ph: 206-670-9001

E: michael.renzulli@bushidobilling.com

Michelle is a Team Lead at Bushido Billing! She began her career in the dental field, spending nearly a decade in both laboratory operations and in-office roles with two outstanding providers. It was during that in-office time that she was first introduced to medical billing. After stepping back for several years to be home with her kids, Michelle joined Bushido Billing in 2021 and has been an essential part of the team ever since.

Drawn to Bushido’s values and mission, Michelle is deeply committed to helping providers avoid the billing challenges she’s seen firsthand throughout her career. She prioritizes communication, honesty, and thoroughness in every interaction, ensuring clinics feel supported, informed, and confident in their billing process. She values the trust placed in her and takes pride in helping clinics collect what they’re owed while easing the stress of navigating insurance systems.

Michelle thrives in Bushido’s supportive, team-centered environment and loves working alongside a group of talented individuals who bring diverse strengths to the table. Known for her teamwork and leadership, she embraces the opportunity to train and uplift others — passing along the “Bushido Way” that shaped her early in her role.

Outside of work, Michelle enjoys life in the Midwest with her husband and their four kids, who keep the family busy with baseball, softball, basketball, and Special Olympics activities. She loves hiking, spending time with friends, and living the charming rural life — complete with chickens who are always eager for snacks from visitors.

Contact Me!

Ph: (206) 670-9001

E: Michelle.Price@BushidoBilling.com

Janie is the Quality Assurance Lead at Bushido Billing! With over 14 years of experience in healthcare administration, she specializes in medical billing and revenue cycle management for physical therapy and chiropractic clinics. Her background spans insurance verification, claims submission, payment posting, appeals, audits, and AR follow-up across commercial, Medicare, Medicaid, and VA payers. Janie is highly experienced with EMR systems including Jane App, Prompt, WebPT, TurboPT, and ChiroTouch, and is known for her strong skills in compliance, organization, problem-solving, and cross-team communication.

Janie is driven by helping clinics remain financially healthy so providers can focus on patient care without the added stress of billing or compliance issues. She enjoys bringing clarity and structure to complex billing challenges and takes pride in building efficient, repeatable processes that support accuracy and long-term stability. Bushido Billing stood out to her for its strong reputation, collaborative culture, and commitment to integrity and efficiency—values that closely align with how she approaches her work.

Guided by integrity, accountability, consistency, and clear communication, Janie excels at identifying and resolving billing and AR issues before they impact cash flow or compliance. In her role, she focuses on analyzing root causes, refining workflows, and supporting both clinics and teammates through transparent, high-quality billing practices. She’s especially excited to continue growing in process optimization, scalability, and mentoring as Bushido Billing evolves.

Outside of work, Janie enjoys spending time with her family and embracing life in Arizona. She loves baking sourdough, working on creative projects, and tackling home organization projects—activities that help her recharge and bring focused, positive energy to her work.

Contact Me!

Ph: 206-670-9001

E: janie.jacobson@bushidobilling.com

Sylvia is a Development Lead at Bushido Billing! With a diverse background in leadership development, business operations, and coaching — as well as experience in the medical field and property management — she brings a thoughtful blend of strategy, structure, and heart to her work.

Driven by a passion for helping people and businesses thrive together, Sylvia was drawn to Bushido Billing’s commitment to integrity, collaboration, and doing right by both clients and employees. She’s dedicated to creating systems and workflows that bring clarity, connection, and ease to the teams she supports. Known for simplifying complex processes and improving communication, Sylvia thrives on making work feel more purposeful and efficient for everyone involved.

Outside of work, Sylvia is an avid reader of romantasy and psychological thrillers, loves perfecting her at-home lattes, and enjoys tackling DIY interior design projects (even when they don’t go as planned!). A true travel lover, she especially enjoys visiting Egypt to spend time with family and friends.

Contact Me!

Ph: 206-670-9001
E: sylvia.mina@bushidobilling.com

Alicia is a Client Coordinator at Bushido Billing! With over 20 years of experience in the healthcare industry — primarily within chiropractic care and practice management — she brings a deep understanding of both the clinical and operational sides of billing. Her background has given her strong insight into insurance processes, the importance of accurate and timely billing, and the ability to approach challenges with practical, solutions-focused thinking.

Alicia genuinely enjoys helping providers keep their practices running smoothly. Her work in billing has shown her how essential accuracy, follow-through, and clear communication are, especially during the onboarding process. As one of the first points of contact for new clinics, she takes pride in being thorough, communicative, and dependable. She loves building relationships with new clients, helping them feel confident, supported, and fully informed from day one.

Known for her integrity, accountability, and commitment to doing things the right way, Alicia excels at guiding clinics that have experienced poor billing in the past and setting them up for long-term success. By creating clarity and a strong foundation, she helps ensure that Bushido Billing can step in seamlessly and deliver the high-quality support the company is known for.

Outside of work, Alicia enjoys playing tennis and spending time with her husband and their two boys.

Contact Me!

Ph: (206) 670-9001

E: Alicia.Cohler@BushidoBilling.com

Amanda is a Client Coordinator here at Bushido Billing! With an English degree and a passion for editing, she has built a versatile career spanning retail, animal care, finance, and healthcare. Through these roles, she’s developed strong customer service, administrative, and office management skills. In her current position, Amanda enjoys work that is organized, detail-driven, and structured—making billing a natural fit. Her attention to detail, reliability, and clear communication help keep processes consistent and on track while supporting both clients and the team.

She values honesty, consistency, and follow-through, and she takes pride in keeping clients informed and ensuring accuracy in every task. Amanda was drawn to Bushido Billing for its commitment to doing things the right way and working efficiently, and she looks forward to continuing to strengthen her knowledge of billing systems and workflows.

When she’s not working, Amanda enjoys spending time with her dog Max, tending to her plants, and reading a good book. She is grateful to be part of a company that values growth, clarity, and meaningful collaboration.

Contact Me!

Ph: 206-670-9001

E: amanda.dodson@bushidobilling.com

Aubry is a Client Coordinator at Bushido Billing! With over six years of experience in the medical field, she’s worked in both clinical and administrative roles, giving her a well-rounded understanding of healthcare operations. Her curiosity and root-cause mindset drew her to the billing side of the industry, where she enjoys understanding the “why” behind processes and finding ways to make them more effective. 

Dedicated to helping others and solving problems, Aubry takes pride in turning around clinics by cleaning up processes and creating systems that run smoothly. Her strong time management and organizational skills allow her to juggle multiple clinics seamlessly, ensuring each one receives the attention and accuracy it deserves.

Outside of work, Aubry enjoys spending time with her husband, cooking, and reading. A true Disney fan, she loves visiting the parks and soaking up the Florida sunshine.

Contact Me!

Ph: 206-670-9001

E: aubry.rodriguez@bushidobilling.com

Brooke is a Client Coordinator here at Bushido Billing! She is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is excited to put her skills into practice as she grows in the field.

What drew Brooke to Bushido Billing was the opportunity to learn, grow, and advance in a supportive environment. Being new to the industry, she was eager to join a team that values diligence, integrity, and a shared mission of helping clinics collect what they’re owed. Brooke approaches every account with the same mindset she applies to her own finances: money should be where it’s supposed to be — and she is committed to ensuring providers receive every dollar they’ve earned so their businesses can thrive.

Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with strong communication and interpersonal skills. She is eager to continue learning within a collaborative team and contribute her dedication, curiosity, and positive attitude to Bushido Billing’s mission.

In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.

Contact Me!

Ph: 206-670-9001

E: brooke.smith@bushidobilling.com

Tiffany is a Client Coordinator at Bushido Billing! With 14 years of experience working in a chiropractic office, she has worn many hats — from front desk and billing manager to office manager — ensuring every aspect of the practice ran smoothly and efficiently. Her dependability, adaptability, and ability to multitask in fast-paced environments make her an invaluable part of the team.

Tiffany takes pride in helping people and solving problems, whether it’s ensuring claims are processed accurately or supporting a provider behind the scenes. Guided by compassion, integrity, and accountability, she approaches every task with care and attention to detail. She loves being part of a supportive, team-oriented culture that values accuracy and integrity — qualities that first drew her to Bushido Billing.

Outside of work, Tiffany enjoys reading, baking, couponing, and spending time with her family. You can often find her cheering on her boys at the baseball field or spending a relaxing Sunday at church.

Contact Me!

Ph: 206-670-9001

E: tiffany.mitchell@bushidobilling.com

Brianna — known as Bri — is a Billing Specialist at Bushido Billing! With over eight years of medical billing experience across Mental Health, Orthopedics, Orthopedic Surgery, and Physical Therapy, she brings deep industry knowledge and strong communication, organization, and prioritization skills to the team. She prides herself on keeping processes efficient, accurate, and thoroughly managed from start to finish.

Bri is passionate about advocating for providers and ensuring they receive every dollar they deserve. She believes in allowing clinicians to focus on caring for their patients while trusting that their billing is handled with accuracy and persistence behind the scenes. Drawn to Bushido Billing’s genuine passion for helping clinics succeed, she values being part of a remote team that remains closely connected, supportive, and united by a shared mission.

One of Bri’s standout strengths is training. She loves guiding new clinics through software, insurance workflows, and billing processes—seeing that “light bulb” moment click into place is one of the most rewarding parts of her work. Bri is also excited for Bushido’s continued expansion and looks forward to the opportunity to learn new specialties in the future.

Outside of work, Bri enjoys spending time with her husband, Jack, and their German Shepherd, Ani—whether they’re going for walks, discovering new restaurants, or relaxing at home with a show. A great cup of coffee, a good book, and time with family (now just minutes away in South Carolina) are her favorite ways to recharge. Family is at the heart of everything she does.

Contact Me!

Ph: (206) 670-9001

E: brianna.poli@bushidobilling.com

Cathy is a Billing Specialist at Bushido Billing! With over 23 years of experience working in chiropractic clinics, she brings a wealth of knowledge and dedication to her role. Having managed all aspects of billing throughout her career, Cathy is highly skilled at multitasking, problem-solving, and supporting each clinic with care and precision.

She’s motivated by making a meaningful difference — for her clients, her colleagues, and the patients they serve. Known for her consistency, integrity, and excellent communication, Cathy takes pride in helping every clinic feel supported and understood. She values Bushido’s collaborative culture and enjoys being part of a team that works together to help practices thrive.

Outside of work, Cathy enjoys going to trivia nights with friends, playing Dungeons & Dragons, and spending time in nature to recharge.

Contact Me!

Ph: 206-670-9001

E: cathy.healy@bushidobilling.com

Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, where she worked in sales, leadership, and human resources.

Crystal enjoys the rewarding challenge of medical billing and takes pride in helping chiropractors focus on patient care by ensuring their billing processes run smoothly. Known for her attention to detail and problem-solving skills, she excels at recognizing and resolving issues that help claims process accurately and efficiently. Approaching her work with integrity and empathy, Crystal is committed to supporting both providers and patients with care and professionalism.

Outside of work, Crystal enjoys tending to her plants, reading, and exploring local coffee shops in search of the perfect cup.

Contact Me!

Ph: 206-670-9001
E: crystal.smith@bushidobilling.com

Danielle is a Billing Specialist at Bushido Billing! She earned her Certified Billing and Coding Certification in 2014 and has spent the past seven years specializing in the chiropractic field. Detail-oriented and adaptable, Danielle brings extensive experience across five EHR software systems and a strong commitment to accuracy and efficiency in her work.

She takes pride in being dependable, trustworthy, and consistent—qualities that help her deliver excellent support to both clients and teammates. Danielle was drawn to Bushido Billing for its supportive, balanced culture and its dedication to helping chiropractic professionals thrive. She enjoys the blend of teamwork and independent work her role offers and values being part of a team that truly supports both work and home life.

Outside of work, Danielle enjoys spending time with her family, playing video games with her two boys, reading, and traveling with her husband.

Contact Me!

Ph: 206-670-9001

E: danielle.cass@bushidobilling.com

Emily is a Billing Specialist at Bushido Billing with a strong foundation in medical administration and billing. She holds two Associate’s degrees (one in Medical Office Administration and another in Medical Billing & Coding) and discovered her passion for chiropractic care during a required internship at a local chiropractic office during COVID. What began as a necessity quickly turned into a career path she genuinely loved.

Emily’s professional experience spans both chiropractic and physical therapy settings, where she worked at the front desk and gained firsthand insight into the billing side of healthcare. Wanting to deepen her understanding, she pursued her billing and coding degree and went on to work more than two additional years in a chiropractic office before joining Bushido Billing. Her adaptability and eagerness to learn are strengths she brings to every clinic she supports.

Emily is motivated by the opportunity to help providers continue serving their communities without the stress of navigating insurance and billing complexities. She values clear communication and believes billing is an often-overlooked way to make a meaningful impact in healthcare. Being part of a supportive, collaborative team is what she enjoys most about working at Bushido Billing.

Outside of work, Emily enjoys spending time with her husband and their cats. She’s an avid reader with a love for true crime—and when she’s ready to unwind, you’ll likely find her watching the Hallmark Channel.

Contact Me!

Ph: (206) 670-9001
E: emily.danielson@bushidobilling.com

Jeanna is a Billing Specialist at Bushido Billing! She brings over 10 years of experience working in a chiropractic setting, where she began as a Chiropractic Assistant before transitioning into billing shortly after. Her background in both patient care and revenue cycle management gives her a well-rounded understanding of clinic operations. Combined with strong customer service experience, Jeanna brings solid industry knowledge, great people skills, and a positive, solutions-focused attitude to the team.

Jeanna is motivated by the impact chiropractic care has on patients’ lives. She has seen firsthand how meaningful it is for individuals to receive care that minimizes pain and improves quality of life. She understands that while care is invaluable, billing and insurance can often feel overwhelming. Jeanna finds great satisfaction in making sure claims are processed correctly and payments come through as they should. There’s nothing better, in her view, than identifying a problem, fixing it, and seeing collections improve.

Guided by honesty, integrity, and perseverance, Jeanna believes in being transparent with clients and owning mistakes if they occur. She takes pride in identifying and resolving revenue cycle issues before they escalate, ensuring clinics are paid accurately and consistently. Always eager to grow, she looks forward to continuing to expand her knowledge and develop her expertise within the field.

Outside of work, Jeanna enjoys spending time with family and friends. She loves camping, fishing, shopping, trying new restaurants, and relaxing with diamond art projects when she has the time.

Contact Me!

Ph: (206) 670-9001
E: jeanna.elliott@bushidobilling.com

Jennifer is a Billing Specialist at Bushido Billing! With years of experience in customer service across industries including banking, casinos, and food services, she brings strong adaptability, empathy, and a people-first mindset to her role. Jennifer’s ability to listen, connect, and respond with grace makes her a trusted partner to both clients and colleagues.

Motivated by fairness and accountability, Jennifer is passionate about ensuring that insurance companies honor their commitments and that clinics and patients receive the payments they deserve. She was drawn to Bushido Billing’s transparent, people-centered culture — where her hard work makes a visible impact and integrity is valued above all.

Outside of work, Jennifer enjoys spending time with her husband and family, boating, dining out, and relaxing by the water. She’s also an avid reader who loves a good story both on and off the page.

Contact Me!

Ph: 206-670-9001

E: jennifer.canty@bushidobilling.com

Lora is a Billing Specialist at Bushido Billing, bringing a unique background that blends clinical expertise and detailed insurance knowledge. She previously worked as a Certified Veterinary Technician at the University of Minnesota Veterinary Hospital and is also Certified in Canine Rehabilitation. This foundation gives her a strong eye for detail, a natural investigative mindset, and a solid understanding of full-cycle insurance billing.

Lora is passionate about accurate billing practices and fair insurance compensation. She enjoys digging into complex issues, identifying problems, and finding clear, effective solutions for the clients she supports. Her reliability, trustworthiness, and commitment to transparent communication help build strong, lasting relationships with providers.

Lora appreciates Bushido Billing’s collaborative, team-oriented culture and values the flexibility of working remotely while still providing hands-on, high-quality support to her clients. She thrives in an environment where teamwork, problem-solving, and communication are central to success.

Outside of work, Lora enjoys staying active with exercise and long walks with her dog. She also loves baking—though she jokes that resisting the temptation to eat it all is the hardest part.

Contact Me!

Ph: (206) 670-9001

E: lora.bode@bushidobilling.com

Mandy is a Billing Specialist at Bushido Billing! She brings full revenue cycle billing and credentialing experience across multiple specialties, including mental health, orthopedic surgery, radiology, gastroenterology, and arthritis and osteoporosis care. She also has experience working with BCBS in provider inquiries and customer service. Known for her patience, strong work ethic, organization, and attention to detail, Mandy takes pride in producing accurate, high-quality work for the clients she supports.

Mandy is motivated by the role billing and credentialing play in helping healthcare organizations succeed. She was drawn to Bushido Billing after learning more about the company’s values and the Bushido Promise, and the positivity she experienced throughout the interview process confirmed that it was a team she wanted to be part of. Guided by quality, dedication, and growth, Mandy is committed to supporting clients with accuracy while continuing to expand her own knowledge and skills.

Outside of work, Mandy loves spending time with her dog, reading suspense and thriller novels, and running 5Ks. She recently earned first place in her age group and jokes that, if she could, she’d travel the world running a new 5K every day. She also enjoys crafting, gardening, and exploring new places.

Contact Me!

Ph: (206) 670-9001
E: mandy.ringler@bushidobilling.com

Sarah is a Billing Specialist at Bushido Billing! With over four years of in-house medical billing experience, she brings strong industry knowledge and a detail-oriented approach to her role. Before transitioning into healthcare, Sarah spent nearly a decade as a hairstylist, where she developed exceptional interpersonal skills and a natural ability to connect with people — strengths she now brings to her work with providers, teammates, and patients. She’s excited to make a positive impact and contribute alongside a team of like-minded, mission-driven individuals.

Outside of work, Sarah is a creative at heart who enjoys gardening, fishing, and baking — especially crafting homemade sourdough bread. Music remains a meaningful part of her life, and she still loves to sing, having trained in opera during her youth.

Contact Me!

Ph: (206) 670-9001

E: sarah.walker@bushidobilling.com

Shelley is a Billing Specialist at Bushido Billing! She graduated Summa Cum Laude from Northeastern University in Boston and brings nearly a decade of experience in healthcare billing, supported by a background in physical therapy assistance and healthcare management. Her blend of clinical understanding and administrative expertise allows her to approach every task with accuracy, care, and professionalism.

Dedicated to helping healthcare providers stay focused on their patients, Shelley takes pride in ensuring clients receive every dollar they’ve earned. Guided by honesty, integrity, and a strong work ethic, she values being part of a team that supports one another and strives for excellence in every partnership.

Outside of work, Shelley enjoys spending time with her family, entertaining, and getting outdoors to recharge in nature. She’s excited to continue growing with Bushido and contributing to its culture of collaboration, quality, and success.

Contact Me!

Ph: (206) 670-9001

E: shelley.renzi@bushidobilling.com

Vanessa is a Billing Specialist at Bushido Billing with a diverse background across healthcare, billing, and patient-facing roles. Her strong work ethic started early, helping her father with his bread delivery route at a young age—an experience that shaped her dedication to consistency, responsibility, and doing things right.

Professionally, Vanessa has worked in education, chiropractic care, orthodontics, medical clinics, and oncology billing. Her experience includes roles as a teacher’s assistant, chiropractic assistant, X-ray tech, patient service representative, and oncology biller. This wide-ranging background gives her a well-rounded understanding of both patient care and the operational systems that support a successful practice.

Vanessa is driven by a desire to support providers so they can focus on their patients without the added stress of billing. She values integrity, hard work, and clear communication, and approaches each clinic she supports as an extension of her own team. Her strong attention to detail helps ensure payments are accurate and clinics receive the reimbursement they deserve.

Outside of work, Vanessa enjoys reading across a variety of genres and spending quiet time with her fiancé—whether that’s cooking, baking, or relaxing with a good show or movie.

Contact Me!

Ph: 206-670-9001
E: vanessa.harris@bushidobilling.com

Tessa is a Billing Specialist here at Bushido Billing! She began her medical billing career in 2024 at a fast-paced chiropractic clinic, where she quickly developed a strong foundation in full-cycle billing, including claims processing, payment posting, prior authorizations, and accounts receivable follow-up. Her ability to learn quickly, adapt to new challenges, and navigate complex billing situations has helped her build a strong skill set in a short amount of time.

Tessa is passionate about supporting both providers and patients through accurate and efficient billing. She enjoys the challenge of medical billing and finds fulfillment in knowing her work helps clinics operate smoothly while ensuring patients receive the care and benefits they need. Drawn to Bushido Billing’s reputation for excellence, integrity, and teamwork, she was excited to join a company that shares her commitment to making a meaningful impact in healthcare.

Guided by integrity, dependability, service, and excellence, Tessa approaches every task with care and attention to detail. One of her greatest strengths is researching and solving complex problems. She enjoys digging into billing issues, finding answers, and developing solutions that help clinics succeed. She looks forward to continuing to expand her knowledge of chiropractic and physical therapy billing while growing alongside the Bushido Billing team.

Outside of work, Tessa enjoys spending time with her husband and two children. Their family farm keeps them busy with dogs, horses, donkeys, pigs, chickens, turkeys, and even a few reptiles. She also enjoys gardening, cooking, and preserving food through canning.

Contact Me!

Ph: (206) 670-9001
E: tessa.neal@bushidobilling.com

Christina is a Billing Specialist at Bushido Billing! With more than 20 years of experience in medical billing, she brings extensive knowledge across a wide range of specialties, including chiropractic, physical therapy, acupuncture, PM&R, pain management, anesthesia, spinal surgery, and ambulatory surgery center billing and authorizations. Her experience has also extended beyond traditional billing, working alongside clinical teams as a medical assistant and observing procedures in the operating room. This unique perspective gives Christina a deeper understanding of the connection between patient care, documentation, coding, billing, and reimbursement.

Christina enjoys meeting new people, solving challenges, and making a meaningful difference for the practices she serves. She was drawn to Bushido Billing because of its emphasis on relationships, integrity, and doing things the right way. Guided by honesty and dependability, Christina believes in building trusting relationships through clear communication, transparency, and consistent follow-through. Her goal is to be a steady resource clients can count on while helping them navigate the complexities of medical billing.

With a strong work ethic and keen attention to detail, Christina takes pride in helping clinics receive timely, accurate reimbursement by getting claims right from the start and following through when challenges arise. She is excited to continue expanding her knowledge across new specialties while contributing her decades of experience to the Bushido Billing team.

Outside of work, Christina loves traveling with her husband and two daughters and taking girls’ trips with her best friends. As a lifelong East Coaster, she is especially excited to explore more of the West Coast.

Contact Me!

Ph: (206) 670-9001
E: christina.osborn@bushidobilling.com

Shay is a Billing Specialist at Bushido Billing! She brings over four years of experience in the medical field, beginning her career as a front office receptionist at a busy urgent care before transitioning into pediatric medical billing. Through these roles, she developed a strong foundation in patient support, medical office operations, and billing, along with the attention to detail and organization needed to keep everything on track.

Shay discovered early in her career that medical billing was something she genuinely enjoyed and wanted to continue pursuing. She was drawn to Bushido Billing by the opportunity to grow her knowledge, expand her experience into new areas of billing, and be part of a supportive and collaborative team. Guided by patience, continuous learning, and problem-solving, Shay approaches challenges with a desire to understand the issue, find an effective solution, and use each experience as an opportunity to learn.

Organization is one of Shay’s greatest strengths, and she takes pride in staying on top of her responsibilities, meeting deadlines, and producing accurate work. She is excited to continue building on her pediatric billing experience while learning the nuances of chiropractic billing and expanding her knowledge of the revenue cycle.

Outside of work, Shay teaches Taekwondo three days a week to students of all ages while continuing her own training and working toward her Taekwondo teaching certification. When she’s not training or teaching, she enjoys relaxing at home with her dogs, reading, watching TV, and playing video games.

Contact Me!

Ph: (206) 670-9001
E: shay.nix@bushidobilling.com