MEET THE TEAM
MEET THE TEAM
Bio
Dr. Karen is the Chief Executive Officer and co-founder of Bushido Billing. She has owned her own practice since 2010 and since pursued post doctorate certifications and degrees in Acupuncture, and Animal Chiropractic. Although Dr. Karen loves owning her private practice and being a Chiropractor, she was frustrated by the lack of standards and options when it came to insurance and billing companies. After a conversation with Jeff, who also shared similar experiences, the two put into motion the genesis of Bushido Billing. Karen brings her clinical experience to the team which allows us to better understand and relate to a doctors and clinics point of view when it comes to insurance billing.
Outside of work, Karen loves to travel, play volleyball, watch sports and go to the beach (but not in Iowa!). If she catches you wearing socks with sandals, you can guarantee she is going to say something! Don't worry though, she won't be a "Karen" because one of her biggest pet peeves is when people are rude. All-in-all, Karen loves making a difference in someone’s life - no matter how big or small, especially when it comes to Chiropractic care.
Bio
Jeff is the Chief Financial Officer and co-founder of Bushido Billing. He brings over a decade of experience working with small businesses helping them achieve growth and increased success. Since 2016, he has worked alongside his wife in their chiropractic practice in Seattle, Washington and during that time developed a passion for helping chiropractors succeed in business. His primary role within Bushido Billing is to help ensure everyone else on the team can do their job effectively and efficiently. He brings years of billing experience to the team and his role encompasses marketing, analytics, managing finances and day to day operations.
Outside of work, you’ll likely find Jeff enjoying one of his many hobbies which include motorcycling, sailing, camping and exploring the outdoors.
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
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Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
April is the Director of Training here at Bushido Billing and she is a proud military spouse. April is driven by a core belief in the power of learning and growth to transform individuals and organizations. Her rich and varied professional journey, including roles in customer service, finance, and healthcare management, has equipped her with a unique understanding of diverse needs and how to connect with people effectively.
April's approach to training is practical, positive, and always centered on the individual. She is passionate about creating engaging experiences that empower people to not only learn but also to thrive.
Outside of her impactful work, April finds joy in horseback riding, the creative outlet of crocheting, and the rejuvenating Florida sunshine. She embraces a life of balance and brings a heartfelt approach to all her endeavors.
Guided by Emile Zola's inspiring quote, "I am here to live out loud," April is dedicated to bringing her whole self to every interaction, fostering a culture of growth and authentic connection.
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Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Loriann is the Director of Business Development & Communications at Bushido Billing! With a career spanning medical, banking, beverage, tech, and government affairs industries, she brings a rare combination of analytical thinking, creativity, and operational expertise. Leveraging her background in psychology and over a decade of experience in administrative and leadership roles, Loriann excels at building systems that make work more efficient, scalable, and human-centered.
Known for her ability to simplify complex workflows, she thrives on creating processes and automations that help the Bushido team work smarter and deliver exceptional client experiences. Drawn to Bushido’s people-first culture, Loriann is passionate about supporting a collaborative environment where innovation, efficiency, and purpose go hand-in-hand.
Outside of work, Loriann enjoys traveling with her husband and son — especially to her “second home,” Egypt. When she’s not globe-trotting, you’ll likely find her enjoying a good K-drama or diving into a great audiobook.
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E: loriann.riad@bushidobilling.com
Bio
Emily is a Team Lead here at Bushido Billing! A nickname that she sports is "Boss Lady" after she wore a blazer and pencil skirt to school one day and her friends awarded her the name. If she could do anything in the world, she would travel with her family or sing on Broadway!
In her free time she likes to sing, everywhere, all the time as well as play board or card games. She also enjoys hanging out with her husband and pug, Frankie. A pet peeve she has is when people chew loudly.
Her work experience consists of spending 7 years in Chiropractic billing and 6 of those years were spent as an office manager. Her favorite part about her job is being able to help people solve problems and come up with lasting solutions. She enjoys doing "detective work" as a billing specialist and getting to the root of problems.
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Ph: 206-670-9001
E: Emily.Roundy@BushidoBilling.com
Bio
Katie is Team Lead here at Bushido Billing. She is located about 20 miles south of Pittsburgh, PA. She lives the busy mom life with a daughter who plays softball and is on a swim team. She has two sons that wrestle and play baseball and soccer. She spends lots of time with her kids at their sports, but in her free time she enjoys kayaking and crocheting.
She is a self-taught biller with over 8 years of experience in the field. Before having kids, she worked as a Radiologic Technologist (x-ray tech). She worked in a level 1 trauma center in Pittsburgh for 6 years!
One of her nicknames is Mother Kate because she was always the mother hen of her friends growing up. Her biggest pet peeve is when people's actions do not match their words. What she loves most about her job is the flexibility that she has to be able to attend all of her kid's events.
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Ph: (206) 670-9001
Email: Katie.Neu@BushidoBilling.com
Bio
Michael is a Team Lead with Bushido Billing! He is a dedicated healthcare professional with over a decade of experience in the medical field. He has honed his skills across various departments, including insurance, medical records, billing, and payments. His most recent tenure at a chiropractic multispecialty company with twenty-two clinics has equipped him with a comprehensive understanding of the healthcare industry.
At home, Michael is a proud dog parent to Tater and Teddy, two adorable dachshunds who keep him company. Whether it's a thrilling horror movie, an enlightening documentary, or a captivating reality show, he enjoys unwinding with a good film.
When Michael is not immersed in the world of medicine, he finds solace in the digital realm, indulging in his passion for video games. Although gaming time is limited, it remains a cherished hobby.
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Ph: 206-670-9001
E: michael.renzulli@bushidobilling.com
Bio
Michelle is a Team Lead for Bushido Billing. She knows multiple softwares but is known to be our Katana Specialist. She brings years of experience from working in a busy dental office and assisting with both billing and front desk duties. Since then, she was a stay-at-home parent for 6 years with her 4 children. She is definitely your go-to person for multitasking and organization!
In the little free time Michelle has outside of attending games for her 3 kids' travel sports, she also enjoys spending time with her family and tending to her growing plant collection. Michelle enjoys knowing that she is providing a valuable service to clinics and taking some of the stress that can sometimes come along with billing and insurance, off of the clinic's plate. She enjoys the passion that Bushido Billing has and it makes her look forward to work each day. Next time you chat with Michelle, make sure you ask her about her 26 feathered babies!
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Ph: (206) 670-9001
E: Michelle.Price@BushidoBilling.com
Bio
Janie is a Quality Assurance Lead here at Bushido Billing! With over 13 years of experience in healthcare administration, Janie has honed her skills in physical therapy and chiropractic billing. Her journey began as a CNA, where she developed a deep appreciation for patient care. However, Janie discovered her true calling in the administrative side of healthcare, where she could leverage her organizational talents and analytical skills to ensure efficient operations.
Janie thrives on the intellectual challenge of navigating complex claims and regulations. Each billing scenario presents a unique puzzle that she approaches with meticulous attention to detail, problem-solving acumen, and a touch of creativity. The satisfaction of ensuring both patient satisfaction and operational efficiency is immensely fulfilling.
Outside of work, Janie is a self-proclaimed "organizing queen" with a love for planning and prioritizing tasks. She finds joy in exploring the world of visual arts, whether sketching on her iPad or crafting new clipart.
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Ph: 206-670-9001
E: janie.jacobson@bushidobilling.com
Bio
Sylvia is a Development Lead at Bushido Billing! With a diverse background in leadership development, business operations, and coaching — as well as experience in the medical field and property management — she brings a thoughtful blend of strategy, structure, and heart to her work.
Driven by a passion for helping people and businesses thrive together, Sylvia was drawn to Bushido Billing’s commitment to integrity, collaboration, and doing right by both clients and employees. She’s dedicated to creating systems and workflows that bring clarity, connection, and ease to the teams she supports. Known for simplifying complex processes and improving communication, Sylvia thrives on making work feel more purposeful and efficient for everyone involved.
Outside of work, Sylvia is an avid reader of romantasy and psychological thrillers, loves perfecting her at-home lattes, and enjoys tackling DIY interior design projects (even when they don’t go as planned!). A true travel lover, she especially enjoys visiting Egypt to spend time with family and friends.
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Ph: 206-670-9001
E: sylvia.mina@bushidobilling.com
Bio
Alicia is a Client Coordinator here at Bushido Billing! She lives in sunny Florida where she enjoys playing tennis and lots of golf with her two sons and husband. If she could do anything in the world, it would be to travel. In her family they substitute gifts for traveling because they are all about the experience and making memories!
Her experience with medical billing is tried and true as she used to be a chiropractor herself! Something she loves about her job is being able to help clinic owners take tasks off of their plates.
A color that best describes Alicia is blue because she is calm, loyal, and empathetic. Her biggest pet peeve is slow walkers! She walks at one speed...fast.
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Ph: (206) 670-9001
E: Alicia.Cohler@BushidoBilling.com
Bio
Amanda is a Client Coordinator here at Bushido Billing! She is a versatile professional with an English degree and a passion for editing, she has honed her skills across various industries. From retail to animal care, finance, and healthcare, Amanda has gained valuable experience in customer service, administrative tasks, and office management. Her current role as a Billing Specialist allows Amanda to leverage her organizational skills and attention to detail to contribute to a dynamic team.
When she is not working, she enjoys spending quality time with her dog Max, tending to her plants, and indulging in a good book. Amanda is enthusiastic about joining a company that values growth, collaboration, and making a positive impact.
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Ph: 206-670-9001
E:amanda.dodson@bushidobilling.com
Bio
Brianna (Bri for short) is a Client Coordinator for Bushido Billing with over five years of medical billing experience. She is from Long Island, NY. Her prior experience has ranged from Mental Health, Orthopedics, and Pain Management, to Physical Therapy. Her favorite part of her job is the challenging tasks that she puts her all into! She is determined to complete the tasks at hand and will not stop until she does!
She loves to be on the go, spending time with her family, friends, and German Shephard named Ani. Reading a good book is another way she enjoys spending her free time, although relaxing is not her specialty. A fun fact about her is that she is a twin!
Green is the color that represents her personality because she is always go, go, go! A pet peeve of Brianna's is chewing sounds. It makes her skin crawl! If she could do anything in the world (money aside), she would buy her family houses on the same street so that they could always be together instead of in separate states.
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Ph: (206) 670-9001
E: Brianna.Poli@BushidoBilling.com
Bio
Brooke is a Client Coordinator here at Bushido Billing! Brooke is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is thrilled to embark on this exciting new chapter in her career.
Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with excellent communication and interpersonal skills. She is eager to learn and grow within a collaborative environment, and she believes her dedication and positive attitude will make her a valuable asset to The Bushido team.
In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.
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Ph: 206-670-9001
E: brooke.smith@bushidobilling.com
Bio
Tiffany is a Client Coordinator at Bushido Billing! With 14 years of experience working in a chiropractic office, she has worn many hats — from front desk and billing manager to office manager — ensuring every aspect of the practice ran smoothly and efficiently. Her dependability, adaptability, and ability to multitask in fast-paced environments make her an invaluable part of the team.
Tiffany takes pride in helping people and solving problems, whether it’s ensuring claims are processed accurately or supporting a provider behind the scenes. Guided by compassion, integrity, and accountability, she approaches every task with care and attention to detail. She loves being part of a supportive, team-oriented culture that values accuracy and integrity — qualities that first drew her to Bushido Billing.
Outside of work, Tiffany enjoys reading, baking, couponing, and spending time with her family. You can often find her cheering on her boys at the baseball field or spending a relaxing Sunday at church.
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Ph: 206-670-9001
E: tiffany.mitchell@bushidobilling.com
Bio
Ashleigh is a Billing Specialist at Bushido Billing! With a background in healthcare, she began her career as a Nursing Assistant in the ICU/Cardiac ICU right after high school, working in the medical field for two years. After deciding to pursue a different path, Ashleigh transitioned to a Chiropractic Assistant role, where she has spent the last four years. Her experience includes assisting with authorizations, personal injury claims, VA eligibility, and insurance billing, as well as finding and confirming billing errors.
Outside of work, Ashleigh enjoys staying active with weightlifting, running with her dogs, and attending Pilates classes. She’s a foodie at heart, frequently trying new restaurants with her husband, and loves outdoor adventures with her dogs. When her husband gets a break from school, they head to Florida for some sunshine and saltwater. As a child, she was called “Band-aid” because she never wanted to leave her grandpa’s side!
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Ph: 206-670-9001
E: ashleigh.felde@bushidobilling.com
Bio
Aubry is a Billing Specialist at Bushido Billing! With over six years of experience in the medical field, she’s worked in both clinical and administrative roles, giving her a well-rounded understanding of healthcare operations. Her curiosity and root-cause mindset drew her to the billing side of the industry, where she enjoys understanding the “why” behind processes and finding ways to make them more effective.
Dedicated to helping others and solving problems, Aubry takes pride in turning around clinics by cleaning up processes and creating systems that run smoothly. Her strong time management and organizational skills allow her to juggle multiple clinics seamlessly, ensuring each one receives the attention and accuracy it deserves.
Outside of work, Aubry enjoys spending time with her husband, cooking, and reading. A true Disney fan, she loves visiting the parks and soaking up the Florida sunshine.
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Ph: 206-670-9001
E: aubry.rodriguez@bushidobilling.com
Bio
Brittney is a Billing Specialist here at Bushido Billing! With experience in various medical offices, Brittney brings a wealth of knowledge in administrative tasks and medical assisting. Eager to build strong relationships and streamline the billing process, she is excited to contribute to the team and make a positive impact.
A fun-loving and dedicated individual, a nickname she sports is “Beezna”, bestowed by her father, has become a cherished part of her identity. With a deep affection for her family, including her daughter, fiancé, fur baby, and five nieces and nephews, Brittney finds joy in spending quality time with loved ones.
Nature's beauty holds a special place in her heart, and she thrives near bodies of water. Daily walks, picnics, and exploring new destinations are among her favorite ways to unwind. Her passion for her work is evident in her dedication to overcoming challenges and finding solutions.
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Ph: 206-670-9001
E: brittney.wilkinson@bushidobilling.com
Bio
Cathy is a Billing Specialist at Bushido Billing! With over 23 years of experience working in chiropractic clinics, she brings a wealth of knowledge and dedication to her role. Having managed all aspects of billing throughout her career, Cathy is highly skilled at multitasking, problem-solving, and supporting each clinic with care and precision.
She’s motivated by making a meaningful difference — for her clients, her colleagues, and the patients they serve. Known for her consistency, integrity, and excellent communication, Cathy takes pride in helping every clinic feel supported and understood. She values Bushido’s collaborative culture and enjoys being part of a team that works together to help practices thrive.
Outside of work, Cathy enjoys going to trivia nights with friends, playing Dungeons & Dragons, and spending time in nature to recharge.
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Ph: 206-670-9001
E: cathy.healy@bushidobilling.com
Bio
Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, where she worked in sales, leadership, and human resources.
Crystal enjoys the rewarding challenge of medical billing and takes pride in helping chiropractors focus on patient care by ensuring their billing processes run smoothly. Known for her attention to detail and problem-solving skills, she excels at recognizing and resolving issues that help claims process accurately and efficiently. Approaching her work with integrity and empathy, Crystal is committed to supporting both providers and patients with care and professionalism.
Outside of work, Crystal enjoys tending to her plants, reading, and exploring local coffee shops in search of the perfect cup.
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Ph: 206-670-9001
E: crystal.smith@bushidobilling.com
Bio
Danielle is a Billing Specialist at Bushido Billing! She earned her Certified Billing and Coding Certification in 2014 and has spent the past seven years specializing in the chiropractic field. Detail-oriented and adaptable, Danielle brings extensive experience across five EHR software systems and a strong commitment to accuracy and efficiency in her work.
She takes pride in being dependable, trustworthy, and consistent—qualities that help her deliver excellent support to both clients and teammates. Danielle was drawn to Bushido Billing for its supportive, balanced culture and its dedication to helping chiropractic professionals thrive. She enjoys the blend of teamwork and independent work her role offers and values being part of a team that truly supports both work and home life.
Outside of work, Danielle enjoys spending time with her family, playing video games with her two boys, reading, and traveling with her husband.
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Ph: 206-670-9001
E: danielle.cass@bushidobilling.com
Bio
Jennifer is a Billing Specialist here at Bushido Billing! With years of experience in customer service across various industries, including food, casino, and medical offices, she brings a wealth of versatility, strong problem-solving skills, and a passion for delivering exceptional service. Her most valuable learning experience came from raising six kids at home for 13 years, where she perfected her multitasking skills. Jennifer takes pride in accomplishing tasks like posting checks and resolving billing issues and is excited to continue learning and growing with the team.
Outside of work, Jennifer enjoys time with her large family, especially on their pontoon boat, swimming, fishing, and relaxing. She’s also a book lover and dog mom. Fun fact: her middle name is Renee, and as a kid, her aunt gave her a nickname that’s stuck ever since.
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Ph: 206-670-9001
E: jennifer.canty@bushidobilling.com
Bio
Laurie is a Billing Specialist with Bushido Billing! With over 18 years of experience, she has honed her skills in diverse areas of chiropractic care. Her journey began at a chiropractic clinic in Wisconsin, where she initially tackled the dual role of front desk receptionist and chiropractic technician (CT). Over the past decade, she has transitioned her focus to chiropractic billing.
Thriving on working with numbers and charts, she finds equal satisfaction in unraveling billing mysteries, playing Sherlock Holmes to conquer EOBs with meticulous "digging around". Her knack for turning chaos into calm earned her the nickname "The Organizer."
When she's not cheering on her two teenage daughters as they tear up the softball field, you'll find her camping, Bass fishing, or tackling a home project with refreshing gusto. Deep down, she dreams to bring laughter to millions as a stand-up comedian on Saturday Night Live! Though she might coyly brush aside her own comedic chops, her knack for finding humor in the everyday and her unreserved appreciation for a good giggle are testament to a true funny bone.
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Ph: (206) 670-9001
E: laurie.wnuk@bushidobilling.com
Bio
Lora is a Billing Specialist with Bushido Billing. She knows multiple softwares but is known as our JaneApp specialist. She has managed and performed billing functions for a Chiropractic office for over 8 years before joining Bushido. Her busy life includes travel volleyball, basketball, and softball for her two daughters. She is commonly referred to as "Mama Bode" by her daughter's teammates as she is always prepared and brings forward empathy in everything she does. This clearly translates into her work and with her clients as she treats them like family.
In her little free time, she enjoys walking her mini golden doodle (Bellow), catching up on DVR, and exercising. Lora enjoys investigating claims that deny and finds it rewarding to be able to obtain every last penny from each claim for her clinics. Next time you chat with Lora, ask her for some tips on the mastery of making sourdough bread because we all know that's a skill only 1 in 1,000 of us were able to master back in 2020!
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Ph: (206) 670-9001
E: lora.bode@bushidobilling.com
Bio
Megan is a Billing Specialist at Bushido Billing! With a strong background in healthcare, Megan spent much of her career in the field of Physical Therapy. She began as a licensed Physical Therapist Assistant, providing hands-on patient care in skilled nursing homes, before transitioning into an administrative role as an Office Manager for a Physical Therapy clinic. Her experience gives her a well-rounded understanding of both the clinical and administrative sides of healthcare.
Outside of work, Megan spends most of her free time at her sons’ baseball games. She also enjoys DIY projects, interior design, building furniture, collecting seashells, and organizing. Fun fact: Megan once owned a furniture and cabinet painting business that began by accident – but turned into a major success!
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Ph: 206-670-9001
E: megan.reiland@bushidobilling.com
Bio
Sarah is a Billing Specialist at Bushido Billing! With over four years of experience in in-house medical billing, she brings a wealth of knowledge and expertise to her role. Prior to her career in healthcare, Sarah spent nearly a decade as a hairstylist, honing her interpersonal skills and attention to detail. She is excited to join the team and make a positive impact in people’s lives and work with like minded team members.
Beyond her professional life, Sarah is a multifaceted individual with a passion for the arts and the outdoors. She enjoys gardening, fishing, and baking, particularly crafting delicious sourdough bread. Music is also a significant part of her life, and she still loves to sing, having trained in opera during her youth.
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Ph: (206) 670-9001
E: sarah.walker@bushidobilling.com
Bio
Shelly is a Billing Specialist at Bushido Billing! She graduated Summa Cum Laude from Northeastern University in Boston and brings nearly a decade of experience in healthcare billing, supported by a background in physical therapy assistance and healthcare management. Her blend of clinical understanding and administrative expertise allows her to approach every task with accuracy, care, and professionalism.
Dedicated to helping healthcare providers stay focused on their patients, Shelly takes pride in ensuring clients receive every dollar they’ve earned. Guided by honesty, integrity, and a strong work ethic, she values being part of a team that supports one another and strives for excellence in every partnership.
Outside of work, Shelly enjoys spending time with her family, entertaining, and getting outdoors to recharge in nature. She’s excited to continue growing with Bushido and contributing to its culture of collaboration, quality, and success.
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Ph: (206) 670-9001
E: shelley.renzi@bushidobilling.com
Bio
Vanessa is a Billing Specialist at Bushido Billing! She has a strong background in healthcare, having worked in chiropractic, orthodontics, and medical office roles. Her journey began in a chiropractic office, where she gained experience in administrative support and billing. She then transitioned to an orthodontic practice as a Marketing Coordinator and X-ray Technician, before moving to Utah and joining a medical office as a Patient Service Coordinator and Drug Technician. Most recently, she worked at a Cancer Center as a Billing Assistant, where she discovered her passion for medical billing.
Outside of work, Vanessa loves staying active by playing pickleball, volleyball, and recently kickboxing, thanks to her brother's influence. She’s a big fan of hiking and spending time in nature. A lover of books, she enjoys reading non-fiction, romance, and mystery/suspense novels. Vanessa is also an avid baker, believing that chocolate chip cookies lead to sweet dreams. She enjoys spending time with her family, her boyfriend, and practicing calligraphy. A fun fact: she’s played the piano since she was 7, thanks to her mom’s encouragement, and she’s grateful for the ability to read music and play.
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Ph: 206-670-9001
E: vanessa.harris@bushidobilling.com
Bio
Stacy is an Administrative Assistant at Bushido Billing! With over two decades of comprehensive bookkeeping experience across industries including retail, service, oilfield operations, and agriculture, she brings a wealth of financial and operational expertise to the team. A longtime business owner herself, Stacy’s attention to detail, love of numbers, and ability to manage complex data cycles make her an invaluable support behind the scenes.
She thrives on connecting the dots—posting data, pulling reports, and helping processes run seamlessly so her team can show up at their best for clients. Known for her reliability and focus, Stacy enjoys tackling large Excel reports, tracking progress one line at a time, and finding new ways to contribute to Bushido Billing’s continued success.
Outside of work, Stacy enjoys life on the farm with her family. Her favorite pastimes include reading, horseback riding, dancing, solving colorful puzzles, and camping.
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Ph: 206-670-9001
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