MEET THE TEAM
MEET THE TEAM
Bio
Dr. Karen is the Chief Executive Officer and co-founder of Bushido Billing. She has owned her own practice since 2010 and since pursued post doctorate certifications and degrees in Acupuncture, and Animal Chiropractic. Although Dr. Karen loves owning her private practice and being a Chiropractor, she was frustrated by the lack of standards and options when it came to insurance and billing companies. After a conversation with Jeff, who also shared similar experiences, the two put into motion the genesis of Bushido Billing. Karen brings her clinical experience to the team which allows us to better understand and relate to a doctors and clinics point of view when it comes to insurance billing.
Outside of work, Karen loves to travel, play volleyball, watch sports and go to the beach (but not in Iowa!). If she catches you wearing socks with sandals, you can guarantee she is going to say something! Don't worry though, she won't be a "Karen" because one of her biggest pet peeves is when people are rude. All-in-all, Karen loves making a difference in someone’s life - no matter how big or small, especially when it comes to Chiropractic care.
Bio
Jeff is the Chief Financial Officer and co-founder of Bushido Billing. He brings over a decade of experience working with small businesses helping them achieve growth and increased success. Since 2016, he has worked alongside his wife in their chiropractic practice in Seattle, Washington and during that time developed a passion for helping chiropractors succeed in business. His primary role within Bushido Billing is to help ensure everyone else on the team can do their job effectively and efficiently. He brings years of billing experience to the team and his role encompasses marketing, analytics, managing finances and day to day operations.
Outside of work, you’ll likely find Jeff enjoying one of his many hobbies which include motorcycling, sailing, camping and exploring the outdoors.
Bio
Sara is the Chief Operating Officer for Bushido Billing and married to a Chiropractor. While her husband was in school, Sara managed a busy Chiropractic office and learned all things insurance billing. Upon leaving, Sara started her own small billing practice to avoid the frustrations that other offices were facing with the traditional billing companies. She also did billing and management duties for her husbands practice. In 2021 Sara stumbled across Bushido Billing and joined them after learning how their ethics and practices aligned with those of an actual clinic owner!
In her spare time, Sara enjoys spending time with her 2 kids, husband, and 2 dogs, traveling, kayaking, shooting trap, and going fishing. With the nickname "Unicorn" she finds enjoyment in taking on tasks that she either does or does not know how to do. The challenge that insurance billing brings provides excitement to Sara as her favorite task is to clean up messy accounts. Next time you chat with Sara, make sure you ask her about the time she was on TLC's Extreme Couponing Show!
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Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
April is the Director of Training here at Bushido Billing and she is a proud military spouse. April is driven by a core belief in the power of learning and growth to transform individuals and organizations. Her rich and varied professional journey, including roles in customer service, finance, and healthcare management, has equipped her with a unique understanding of diverse needs and how to connect with people effectively.
April's approach to training is practical, positive, and always centered on the individual. She is passionate about creating engaging experiences that empower people to not only learn but also to thrive.
Outside of her impactful work, April finds joy in horseback riding, the creative outlet of crocheting, and the rejuvenating Florida sunshine. She embraces a life of balance and brings a heartfelt approach to all her endeavors.
Guided by Emile Zola's inspiring quote, "I am here to live out loud," April is dedicated to bringing her whole self to every interaction, fostering a culture of growth and authentic connection.
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Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Loriann is the Director of Business Development & Communications here at Bushido Billing! Leveraging her bachelor's degree in psychology and over a decade of experience in administrative roles, she brings a unique blend of analytical expertise and organizational prowess. She has been playfully referred to as "Monica-like" (from Friends!), loves streamlining processes, and fostering well-coordinated workflows.
Beyond her professional pursuits, Loriann is an adventurer at heart. When not tackling organizational challenges, she loves globe-trotting with her husband and son, especially to the sun-drenched sands of Egypt. Back home, she immerses herself in captivating K-dramas or Audible escapes. In her wildest dreams, she'd swap spreadsheets for fins, working hand-in-hand with dolphins.
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E: loriann.riad@bushidobilling.com
Bio
Emily is a Team Lead here at Bushido Billing! A nickname that she sports is "Boss Lady" after she wore a blazer and pencil skirt to school one day and her friends awarded her the name. If she could do anything in the world, she would travel with her family or sing on Broadway!
In her free time she likes to sing, everywhere, all the time as well as play board or card games. She also enjoys hanging out with her husband and pug, Frankie. A pet peeve she has is when people chew loudly.
Her work experience consists of spending 7 years in Chiropractic billing and 6 of those years were spent as an office manager. Her favorite part about her job is being able to help people solve problems and come up with lasting solutions. She enjoys doing "detective work" as a billing specialist and getting to the root of problems.
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Ph: 206-670-9001
E: Emily.Roundy@BushidoBilling.com
Bio
Katie is Team Lead here at Bushido Billing. She is located about 20 miles south of Pittsburgh, PA. She lives the busy mom life with a daughter who plays softball and is on a swim team. She has two sons that wrestle and play baseball and soccer. She spends lots of time with her kids at their sports, but in her free time she enjoys kayaking and crocheting.
She is a self-taught biller with over 8 years of experience in the field. Before having kids, she worked as a Radiologic Technologist (x-ray tech). She worked in a level 1 trauma center in Pittsburgh for 6 years!
One of her nicknames is Mother Kate because she was always the mother hen of her friends growing up. Her biggest pet peeve is when people's actions do not match their words. What she loves most about her job is the flexibility that she has to be able to attend all of her kid's events.
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Ph: (206) 670-9001
Email: Katie.Neu@BushidoBilling.com
Bio
Michael is a Team Lead with Bushido Billing! He is a dedicated healthcare professional with over a decade of experience in the medical field. He has honed his skills across various departments, including insurance, medical records, billing, and payments. His most recent tenure at a chiropractic multispecialty company with twenty-two clinics has equipped him with a comprehensive understanding of the healthcare industry.
At home, Michael is a proud dog parent to Tater and Teddy, two adorable dachshunds who keep him company. Whether it's a thrilling horror movie, an enlightening documentary, or a captivating reality show, he enjoys unwinding with a good film.
When Michael is not immersed in the world of medicine, he finds solace in the digital realm, indulging in his passion for video games. Although gaming time is limited, it remains a cherished hobby.
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Ph: 206-670-9001
E: michael.renzulli@bushidobilling.com
Bio
Michelle is a Team Lead for Bushido Billing. She knows multiple softwares but is known to be our Katana Specialist. She brings years of experience from working in a busy dental office and assisting with both billing and front desk duties. Since then, she was a stay-at-home parent for 6 years with her 4 children. She is definitely your go-to person for multitasking and organization!
In the little free time Michelle has outside of attending games for her 3 kids' travel sports, she also enjoys spending time with her family and tending to her growing plant collection. Michelle enjoys knowing that she is providing a valuable service to clinics and taking some of the stress that can sometimes come along with billing and insurance, off of the clinic's plate. She enjoys the passion that Bushido Billing has and it makes her look forward to work each day. Next time you chat with Michelle, make sure you ask her about her 26 feathered babies!
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Ph: (206) 670-9001
E: Michelle.Price@BushidoBilling.com
Bio
Janie is a Quality Assurance Lead here at Bushido Billing! With over 13 years of experience in healthcare administration, Janie has honed her skills in physical therapy and chiropractic billing. Her journey began as a CNA, where she developed a deep appreciation for patient care. However, Janie discovered her true calling in the administrative side of healthcare, where she could leverage her organizational talents and analytical skills to ensure efficient operations.
Janie thrives on the intellectual challenge of navigating complex claims and regulations. Each billing scenario presents a unique puzzle that she approaches with meticulous attention to detail, problem-solving acumen, and a touch of creativity. The satisfaction of ensuring both patient satisfaction and operational efficiency is immensely fulfilling.
Outside of work, Janie is a self-proclaimed "organizing queen" with a love for planning and prioritizing tasks. She finds joy in exploring the world of visual arts, whether sketching on her iPad or crafting new clipart.
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Ph: 206-670-9001
E: janie.jacobson@bushidobilling.com
Bio
Sylvia is a Development Lead at Bushido Billing! She is also a passionate life & career coach with a unique blend of leadership development, business operations, and coaching expertise. With years of experience in the medical field, real estate/property management, and helping organizations optimize processes and build strong teams, Sylvia is dedicated to creating environments where both people and businesses thrive. She excels at untangling tricky problems, whether it's refining workflows, refreshing projects, or improving team dynamics, and she loves bringing clarity and connection to her work.
Outside of work, Sylvia is an avid reader of romantic and psychological thrillers, perfects her at-home lattes, and enjoys DIY interior design projects (even when they don’t go as planned!). She’s a travel lover, especially when it comes to visiting Egypt to see family and friends. Fun fact: her nickname “Sylvester” comes from the similarity to Sylvester the cat, and yes, it stuck!
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Ph: 206-670-9001
E: sylvia.mina@bushidobilling.com
Bio
Alicia is a Client Coordinator here at Bushido Billing! She lives in sunny Florida where she enjoys playing tennis and lots of golf with her two sons and husband. If she could do anything in the world, it would be to travel. In her family they substitute gifts for traveling because they are all about the experience and making memories!
Her experience with medical billing is tried and true as she used to be a chiropractor herself! Something she loves about her job is being able to help clinic owners take tasks off of their plates.
A color that best describes Alicia is blue because she is calm, loyal, and empathetic. Her biggest pet peeve is slow walkers! She walks at one speed...fast.
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Ph: (206) 670-9001
E: Alicia.Cohler@BushidoBilling.com
Bio
Amanda is a Client Coordinator here at Bushido Billing! She is a versatile professional with an English degree and a passion for editing, she has honed her skills across various industries. From retail to animal care, finance, and healthcare, Amanda has gained valuable experience in customer service, administrative tasks, and office management. Her current role as a Billing Specialist allows Amanda to leverage her organizational skills and attention to detail to contribute to a dynamic team.
When she is not working, she enjoys spending quality time with her dog Max, tending to her plants, and indulging in a good book. Amanda is enthusiastic about joining a company that values growth, collaboration, and making a positive impact.
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Ph: 206-670-9001
E:amanda.dodson@bushidobilling.com
Bio
Brianna (Bri for short) is a Client Coordinator for Bushido Billing with over five years of medical billing experience. She is from Long Island, NY. Her prior experience has ranged from Mental Health, Orthopedics, and Pain Management, to Physical Therapy. Her favorite part of her job is the challenging tasks that she puts her all into! She is determined to complete the tasks at hand and will not stop until she does!
She loves to be on the go, spending time with her family, friends, and German Shephard named Ani. Reading a good book is another way she enjoys spending her free time, although relaxing is not her specialty. A fun fact about her is that she is a twin!
Green is the color that represents her personality because she is always go, go, go! A pet peeve of Brianna's is chewing sounds. It makes her skin crawl! If she could do anything in the world (money aside), she would buy her family houses on the same street so that they could always be together instead of in separate states.
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Ph: (206) 670-9001
E: Brianna.Poli@BushidoBilling.com
Bio
Brooke is a Client Coordinator here at Bushido Billing! Brooke is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is thrilled to embark on this exciting new chapter in her career.
Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with excellent communication and interpersonal skills. She is eager to learn and grow within a collaborative environment, and she believes her dedication and positive attitude will make her a valuable asset to The Bushido team.
In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.
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Ph: 206-670-9001
E: brooke.smith@bushidobilling.com
Bio
Tiffany is a Client Coordinator here at Bushido Billing! For the past 14 years, Tiffany's been at the helm of a chiropractic office, making sure everything clicks into place. Her favorite part? Using her problem-solving skills to ensure patients get the coverage they deserve.
When she's not wrangling her four little sluggers (they're currently tearing up the baseball field, and let's just say she's their number one fan), she can be found buried in a good book or exploring the latest foodie havens. Being a flight attendant is her ultimate dream job – it's like a constant passport to adventure! New faces, new cultures, a new city every other day – what's not to love?
Here's a fun fact you might not know, sad music makes Tiffany strangely happy! The weepier the tune, the more she loves it.
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Ph: 206-670-9001
E: tiffany.mitchell@bushidobilling.com
Bio
Ashleigh is a Billing Specialist at Bushido Billing! With a background in healthcare, she began her career as a Nursing Assistant in the ICU/Cardiac ICU right after high school, working in the medical field for two years. After deciding to pursue a different path, Ashleigh transitioned to a Chiropractic Assistant role, where she has spent the last four years. Her experience includes assisting with authorizations, personal injury claims, VA eligibility, and insurance billing, as well as finding and confirming billing errors.
Outside of work, Ashleigh enjoys staying active with weightlifting, running with her dogs, and attending Pilates classes. She’s a foodie at heart, frequently trying new restaurants with her husband, and loves outdoor adventures with her dogs. When her husband gets a break from school, they head to Florida for some sunshine and saltwater. As a child, she was called “Band-aid” because she never wanted to leave her grandpa’s side!
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Ph: 206-670-9001
E: ashleigh.felde@bushidobilling.com
Bio
Aubry is a Billing Specialist here at Bushido Billing! Aubry leverages over five years of diverse experience in the medical field, spanning both clinical and administrative capacities. What truly sets her apart is her dedication to helping others thrive in their careers, fueled by her knack for problem-solving and uncovering the root causes of issues. Aubry is also committed to building strong connections and contributing to collective growth.
Outside of the office, Aubry describes herself as a tomboy at heart with a splash of girly vibes. She loves to read, cherishes moments with loved ones, and finds joy in the enchanting world of Disney. Her lifelong nickname, "Princess," is a testament to her childhood love for dressing up as Disney princesses! Her future aspirations include traveling the globe and experiencing diverse cultures.
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Ph: 206-670-9001
E: aubry.rodriguez@bushidobilling.com
Bio
Brittney is a Billing Specialist here at Bushido Billing! With experience in various medical offices, Brittney brings a wealth of knowledge in administrative tasks and medical assisting. Eager to build strong relationships and streamline the billing process, she is excited to contribute to the team and make a positive impact.
A fun-loving and dedicated individual, a nickname she sports is “Beezna”, bestowed by her father, has become a cherished part of her identity. With a deep affection for her family, including her daughter, fiancé, fur baby, and five nieces and nephews, Brittney finds joy in spending quality time with loved ones.
Nature's beauty holds a special place in her heart, and she thrives near bodies of water. Daily walks, picnics, and exploring new destinations are among her favorite ways to unwind. Her passion for her work is evident in her dedication to overcoming challenges and finding solutions.
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Ph: 206-670-9001
E: brittney.wilkinson@bushidobilling.com
Bio
Cathy's been a chiropractic billing champion for a whopping 23 years! Her favorite part? Witnessing those payments come through - it's like the ultimate victory lap after a billing marathon!
She's a bookworm by day, a family game night champion by night, and a music lover all the time. Her biggest dream is conquering New Zealand's epic landscapes!
They call her "Cat," not just because it purr-fectly fits her name, but also because she's a total feline fanatic! But here's a lesser-known fact: this cat lover once took the plunge (literally!) and performed water ballet in high school!
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Ph: 206-670-9001
E: cathy.healy@bushidobilling.com
Bio
Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, including roles as a sales associate, sales lead, and in human resources. Crystal enjoys owning her tasks while contributing to a supportive team and is excited to help provide a smooth billing process for clients.
Outside of work, Crystal loves taking care of her plants, reading, and taste-testing local coffee shops. Fun fact: she’s nicknamed “Smiley,” though she’s not sure if it’s for her big smile or simply because she smiles a lot!
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Ph: 206-670-9001
E: crystal.smith@bushidobilling.com
Bio
Danielle is a Billing Specialist here at Bushido Billing! With over six years of experience in the chiropractic specialty, she brings a deep belief in the power of chiropractic care and a commitment to supporting clinics in providing exceptional patient experiences. Danielle values the flexibility her role offers and loves being part of a team dedicated to helping practices thrive.
Outside of work, Danielle is a proud mom and self-proclaimed gaming buddy to her kids. She loves to read (at an insanely fast pace!), watch movies, and daydream about her ultimate bucket-list life: living in Greece and fostering babies. Nicknamed "Princess Dani" for her love of all things sparkly and her devotion to Princess Peach from Mario, she adds a little extra shine wherever she goes.
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Ph: 206-670-9001
E: danielle.cass@bushidobilling.com
Bio
Jennifer is a Billing Specialist here at Bushido Billing! With years of experience in customer service across various industries, including food, casino, and medical offices, she brings a wealth of versatility, strong problem-solving skills, and a passion for delivering exceptional service.Her most valuable learning experience came from raising six kids at home for 13 years, where she perfected her multitasking skills. Jennifer takes pride in accomplishing tasks like posting checks and resolving billing issues and is excited to continue learning and growing with the team.
Outside of work, Jennifer enjoys time with her large family, especially on their pontoon boat, swimming, fishing, and relaxing. She’s also a book lover and dog mom. Fun fact: her middle name is Renee, and as a kid, her aunt gave her a nickname that’s stuck ever since.
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Ph: 206-670-9001
E: jennifer.canty@bushidobilling.com
Bio
Laurie is a Billing Specialist with Bushido Billing! With over 18 years of experience, she has honed her skills in diverse areas of chiropractic care. Her journey began at a chiropractic clinic in Wisconsin, where she initially tackled the dual role of front desk receptionist and chiropractic technician (CT). Over the past decade, she has transitioned her focus to chiropractic billing.
Thriving on working with numbers and charts, she finds equal satisfaction in unraveling billing mysteries, playing Sherlock Holmes to conquer EOBs with meticulous "digging around". Her knack for turning chaos into calm earned her the nickname "The Organizer."
When she's not cheering on her two teenage daughters as they tear up the softball field, you'll find her camping, Bass fishing, or tackling a home project with refreshing gusto. Deep down, she dreams to bring laughter to millions as a stand-up comedian on Saturday Night Live! Though she might coyly brush aside her own comedic chops, her knack for finding humor in the everyday and her unreserved appreciation for a good giggle are testament to a true funny bone.
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Ph: (206) 670-9001
E: laurie.wnuk@bushidobilling.com
Bio
Lora is a Billing Specialist with Bushido Billing. She knows multiple softwares but is known as our JaneApp specialist. She has managed and performed billing functions for a Chiropractic office for over 8 years before joining Bushido. Her busy life includes travel volleyball, basketball, and softball for her two daughters. She is commonly referred to as "Mama Bode" by her daughter's teammates as she is always prepared and brings forward empathy in everything she does. This clearly translates into her work and with her clients as she treats them like family.
In her little free time, she enjoys walking her mini golden doodle (Bellow), catching up on DVR, and exercising. Lora enjoys investigating claims that deny and finds it rewarding to be able to obtain every last penny from each claim for her clinics. Next time you chat with Lora, ask her for some tips on the mastery of making sourdough bread because we all know that's a skill only 1 in 1,000 of us were able to master back in 2020!
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Ph: (206) 670-9001
E: lora.bode@bushidobilling.com
Bio
Sarah is a Billing Specialist at Bushido Billing! With over four years of experience in in-house medical billing, she brings a wealth of knowledge and expertise to her role. Prior to her career in healthcare, Sarah spent nearly a decade as a hairstylist, honing her interpersonal skills and attention to detail. She is excited to join the team and make a positive impact in people’s lives and work with like minded team members.
Beyond her professional life, Sarah is a multifaceted individual with a passion for the arts and the outdoors. She enjoys gardening, fishing, and baking, particularly crafting delicious sourdough bread. Music is also a significant part of her life, and she still loves to sing, having trained in opera during her youth.
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Ph: (206) 670-9001
E: sarah.walker@bushidobilling.com
Bio
Shelley is a Billing Specialist at Bushido Billing! She brings a wealth of expertise, holding a Summa Cum Laude degree from Northeastern University with a strong background in Healthcare Management. Her experience as an Operations Director has equipped her with the skills necessary to ensure efficient and accurate billing for healthcare providers. Shelley is deeply committed to supporting providers so they can effectively serve their patients.
When she's not working, Shelley cherishes time with her husband, daughters, and dogs, tackling home projects, exploring the outdoors, and indulging her secret love for astronomy. Her oldest friend still affectionately calls her 'ShellsBells,' a nickname that hints at her fun-loving spirit and youthful adventures."
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Ph: (206) 670-9001
E: shelley.renzi@bushidobilling.com
Bio
Vanessa is a Billing Specialist at Bushido Billing! She has a strong background in healthcare, having worked in chiropractic, orthodontics, and medical office roles. Her journey began in a chiropractic office, where she gained experience in administrative support and billing. She then transitioned to an orthodontic practice as a Marketing Coordinator and X-ray Technician, before moving to Utah and joining a medical office as a Patient Service Coordinator and Drug Technician. Most recently, she worked at a Cancer Center as a Billing Assistant, where she discovered her passion for medical billing.
Outside of work, Vanessa loves staying active by playing pickleball, volleyball, and recently kickboxing, thanks to her brother's influence. She’s a big fan of hiking and spending time in nature. A lover of books, she enjoys reading non-fiction, romance, and mystery/suspense novels. Vanessa is also an avid baker, believing that chocolate chip cookies lead to sweet dreams. She enjoys spending time with her family, her boyfriend, and practicing calligraphy. A fun fact: she’s played the piano since she was 7, thanks to her mom’s encouragement, and she’s grateful for the ability to read music and play.
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Ph: 206-670-9001
E: vanessa.harris@bushidobilling.com
Bio
Stacy is an Administrative Assistant at Bushido Billing! With over two decades of experience as a business owner and bookkeeper, Stacy brings a wealth of knowledge and expertise to Bushido Billing.
Stacy is passionate about serving clients and team members, celebrating their achievements, and she finds joy in connecting the dots.
When not immersed in business, Stacy enjoys a variety of hobbies, including riding horses, dancing, camping, sewing, and crocheting. A lover of puzzles, Stacy finds relaxation and challenge in piecing together intricate jigsaw and diamond puzzles.
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Ph: 206-670-9001
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