JANE APP TEAM

Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.

In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.

Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.

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Ph: (206) 670-9001

E: Sara.Hansen@BushidoBilling.com

Katie is the Director of Billing at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.

Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.

Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Director of Billing, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.

Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.

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Ph: (206) 670-9001

E: Katie.Neu@BushidoBilling.com

April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.

From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.

April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.

Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.

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Ph: 206-670-9001

E: April.Houchin@BushidoBilling.com

Janie is the Quality Assurance Lead at Bushido Billing! With over 14 years of experience in healthcare administration, she specializes in medical billing and revenue cycle management for physical therapy and chiropractic clinics. Her background spans insurance verification, claims submission, payment posting, appeals, audits, and AR follow-up across commercial, Medicare, Medicaid, and VA payers. Janie is highly experienced with EMR systems including Jane App, Prompt, WebPT, TurboPT, and ChiroTouch, and is known for her strong skills in compliance, organization, problem-solving, and cross-team communication.

Janie is driven by helping clinics remain financially healthy so providers can focus on patient care without the added stress of billing or compliance issues. She enjoys bringing clarity and structure to complex billing challenges and takes pride in building efficient, repeatable processes that support accuracy and long-term stability. Bushido Billing stood out to her for its strong reputation, collaborative culture, and commitment to integrity and efficiency—values that closely align with how she approaches her work.

Guided by integrity, accountability, consistency, and clear communication, Janie excels at identifying and resolving billing and AR issues before they impact cash flow or compliance. In her role, she focuses on analyzing root causes, refining workflows, and supporting both clinics and teammates through transparent, high-quality billing practices. She’s especially excited to continue growing in process optimization, scalability, and mentoring as Bushido Billing evolves.

Outside of work, Janie enjoys spending time with her family and embracing life in Arizona. She loves baking sourdough, working on creative projects, and tackling home organization projects—activities that help her recharge and bring focused, positive energy to her work.

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Ph: 206-670-9001

E: janie.jacobson@bushidobilling.com

Emily is a Team Lead at Bushido Billing! She brings seven years of hands-on chiropractic experience to her role, including six years as an Office Manager and her start as a Chiropractic Assistant. Her background gives her a strong understanding of chiropractic terminology, charting, and front-to-back office operations. Emily also brings extensive expertise in ChiroTouch and Jane.app, allowing her to support clinics with both efficiency and confidence.

Having worked exclusively in chiropractic throughout her adult life, Emily has a deep appreciation for the profession and the providers who dedicate themselves to helping others—often in ways the public doesn’t fully understand or value. She’s passionate about ensuring chiropractors receive the reimbursement they deserve and believes in transparent, proactive communication so clinics always know what’s happening with their billing without it consuming their time.

Emily is guided by honesty, adaptability, and respect. She understands that when a clinic seeks help, they’re often overwhelmed, and she aims to make every provider feel supported, understood, and treated like a true member of the Bushido team. As a Team Lead, she loves collaborating closely with her coworkers, creating a connected and supportive work environment even while remote, and building strong relationships with providers rooted in trust and open communication.

Adaptability is one of Emily’s greatest strengths—critical when navigating the constantly changing expectations of multiple insurance companies and clinic workflows. She is eager to continue growing in leadership and helping Bushido support even more clinics with excellence and care.

Outside of work, Emily enjoys baking, singing, taking long walks after the workday, and unwinding with crafts, Gilmore Girls, or a cozy rom-com.

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Ph: 206-670-9001

E: Emily.Roundy@BushidoBilling.com

Alicia is a Client Coordinator at Bushido Billing! With over 20 years of experience in the healthcare industry — primarily within chiropractic care and practice management — she brings a deep understanding of both the clinical and operational sides of billing. Her background has given her strong insight into insurance processes, the importance of accurate and timely billing, and the ability to approach challenges with practical, solutions-focused thinking.

Alicia genuinely enjoys helping providers keep their practices running smoothly. Her work in billing has shown her how essential accuracy, follow-through, and clear communication are, especially during the onboarding process. As one of the first points of contact for new clinics, she takes pride in being thorough, communicative, and dependable. She loves building relationships with new clients, helping them feel confident, supported, and fully informed from day one.

Known for her integrity, accountability, and commitment to doing things the right way, Alicia excels at guiding clinics that have experienced poor billing in the past and setting them up for long-term success. By creating clarity and a strong foundation, she helps ensure that Bushido Billing can step in seamlessly and deliver the high-quality support the company is known for.

Outside of work, Alicia enjoys playing tennis and spending time with her husband and their two boys.

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Ph: (206) 670-9001

E: Alicia.Cohler@BushidoBilling.com

Tiffany is a Client Coordinator at Bushido Billing! With 14 years of experience working in a chiropractic office, she has worn many hats — from front desk and billing manager to office manager — ensuring every aspect of the practice ran smoothly and efficiently. Her dependability, adaptability, and ability to multitask in fast-paced environments make her an invaluable part of the team.

Tiffany takes pride in helping people and solving problems, whether it’s ensuring claims are processed accurately or supporting a provider behind the scenes. Guided by compassion, integrity, and accountability, she approaches every task with care and attention to detail. She loves being part of a supportive, team-oriented culture that values accuracy and integrity — qualities that first drew her to Bushido Billing.

Outside of work, Tiffany enjoys reading, baking, couponing, and spending time with her family. You can often find her cheering on her boys at the baseball field or spending a relaxing Sunday at church.

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Ph: 206-670-9001

E: tiffany.mitchell@bushidobilling.com

Lora is a Billing Specialist at Bushido Billing, bringing a unique background that blends clinical expertise and detailed insurance knowledge. She previously worked as a Certified Veterinary Technician at the University of Minnesota Veterinary Hospital and is also Certified in Canine Rehabilitation. This foundation gives her a strong eye for detail, a natural investigative mindset, and a solid understanding of full-cycle insurance billing.

Lora is passionate about accurate billing practices and fair insurance compensation. She enjoys digging into complex issues, identifying problems, and finding clear, effective solutions for the clients she supports. Her reliability, trustworthiness, and commitment to transparent communication help build strong, lasting relationships with providers.

Lora appreciates Bushido Billing’s collaborative, team-oriented culture and values the flexibility of working remotely while still providing hands-on, high-quality support to her clients. She thrives in an environment where teamwork, problem-solving, and communication are central to success.

Outside of work, Lora enjoys staying active with exercise and long walks with her dog. She also loves baking—though she jokes that resisting the temptation to eat it all is the hardest part.

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Ph: (206) 670-9001

E: lora.bode@bushidobilling.com

Cathy is a Billing Specialist at Bushido Billing! With over 23 years of experience working in chiropractic clinics, she brings a wealth of knowledge and dedication to her role. Having managed all aspects of billing throughout her career, Cathy is highly skilled at multitasking, problem-solving, and supporting each clinic with care and precision.

She’s motivated by making a meaningful difference — for her clients, her colleagues, and the patients they serve. Known for her consistency, integrity, and excellent communication, Cathy takes pride in helping every clinic feel supported and understood. She values Bushido’s collaborative culture and enjoys being part of a team that works together to help practices thrive.

Outside of work, Cathy enjoys going to trivia nights with friends, playing Dungeons & Dragons, and spending time in nature to recharge.

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Ph: 206-670-9001

E: cathy.healy@bushidobilling.com

Danielle is a Billing Specialist at Bushido Billing! She earned her Certified Billing and Coding Certification in 2014 and has spent the past seven years specializing in the chiropractic field. Detail-oriented and adaptable, Danielle brings extensive experience across five EHR software systems and a strong commitment to accuracy and efficiency in her work.

She takes pride in being dependable, trustworthy, and consistent—qualities that help her deliver excellent support to both clients and teammates. Danielle was drawn to Bushido Billing for its supportive, balanced culture and its dedication to helping chiropractic professionals thrive. She enjoys the blend of teamwork and independent work her role offers and values being part of a team that truly supports both work and home life.

Outside of work, Danielle enjoys spending time with her family, playing video games with her two boys, reading, and traveling with her husband.

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Ph: 206-670-9001

E: danielle.cass@bushidobilling.com

Jennifer is a Billing Specialist at Bushido Billing! With years of experience in customer service across industries including banking, casinos, and food services, she brings strong adaptability, empathy, and a people-first mindset to her role. Jennifer’s ability to listen, connect, and respond with grace makes her a trusted partner to both clients and colleagues.

Motivated by fairness and accountability, Jennifer is passionate about ensuring that insurance companies honor their commitments and that clinics and patients receive the payments they deserve. She was drawn to Bushido Billing’s transparent, people-centered culture — where her hard work makes a visible impact and integrity is valued above all.

Outside of work, Jennifer enjoys spending time with her husband and family, boating, dining out, and relaxing by the water. She’s also an avid reader who loves a good story both on and off the page.

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Ph: 206-670-9001

E: jennifer.canty@bushidobilling.com

Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, where she worked in sales, leadership, and human resources.

Crystal enjoys the rewarding challenge of medical billing and takes pride in helping chiropractors focus on patient care by ensuring their billing processes run smoothly. Known for her attention to detail and problem-solving skills, she excels at recognizing and resolving issues that help claims process accurately and efficiently. Approaching her work with integrity and empathy, Crystal is committed to supporting both providers and patients with care and professionalism.

Outside of work, Crystal enjoys tending to her plants, reading, and exploring local coffee shops in search of the perfect cup.

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Ph: 206-670-9001
E: crystal.smith@bushidobilling.com

Christina is a Billing Specialist at Bushido Billing! With more than 20 years of experience in medical billing, she brings extensive knowledge across a wide range of specialties, including chiropractic, physical therapy, acupuncture, PM&R, pain management, anesthesia, spinal surgery, and ambulatory surgery center billing and authorizations. Her experience has also extended beyond traditional billing, working alongside clinical teams as a medical assistant and observing procedures in the operating room. This unique perspective gives Christina a deeper understanding of the connection between patient care, documentation, coding, billing, and reimbursement.

Christina enjoys meeting new people, solving challenges, and making a meaningful difference for the practices she serves. She was drawn to Bushido Billing because of its emphasis on relationships, integrity, and doing things the right way. Guided by honesty and dependability, Christina believes in building trusting relationships through clear communication, transparency, and consistent follow-through. Her goal is to be a steady resource clients can count on while helping them navigate the complexities of medical billing.

With a strong work ethic and keen attention to detail, Christina takes pride in helping clinics receive timely, accurate reimbursement by getting claims right from the start and following through when challenges arise. She is excited to continue expanding her knowledge across new specialties while contributing her decades of experience to the Bushido Billing team.

Outside of work, Christina loves traveling with her husband and two daughters and taking girls’ trips with her best friends. As a lifelong East Coaster, she is especially excited to explore more of the West Coast.

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Ph: (206) 670-9001
E: christina.osborn@bushidobilling.com

Shay is a Billing Specialist at Bushido Billing! She brings over four years of experience in the medical field, beginning her career as a front office receptionist at a busy urgent care before transitioning into pediatric medical billing. Through these roles, she developed a strong foundation in patient support, medical office operations, and billing, along with the attention to detail and organization needed to keep everything on track.

Shay discovered early in her career that medical billing was something she genuinely enjoyed and wanted to continue pursuing. She was drawn to Bushido Billing by the opportunity to grow her knowledge, expand her experience into new areas of billing, and be part of a supportive and collaborative team. Guided by patience, continuous learning, and problem-solving, Shay approaches challenges with a desire to understand the issue, find an effective solution, and use each experience as an opportunity to learn.

Organization is one of Shay’s greatest strengths, and she takes pride in staying on top of her responsibilities, meeting deadlines, and producing accurate work. She is excited to continue building on her pediatric billing experience while learning the nuances of chiropractic billing and expanding her knowledge of the revenue cycle.

Outside of work, Shay teaches Taekwondo three days a week to students of all ages while continuing her own training and working toward her Taekwondo teaching certification. When she’s not training or teaching, she enjoys relaxing at home with her dogs, reading, watching TV, and playing video games.

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Ph: (206) 670-9001
E: shay.nix@bushidobilling.com