CHIRO HD TEAM
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
Contact Me!
Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
Katie is the Director of Billing at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.
Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.
Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Director of Billing, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.
Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.
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Ph: (206) 670-9001
E: Katie.Neu@BushidoBilling.com
Bio
April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.
From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.
April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.
Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.
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Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Michael is a Team Lead at Bushido Billing! With over 20 years of experience in the medical industry, he has worked across a wide range of roles including medical records, billing, practice management, operations, and training and development. As a former certified coder and billing manager, Michael brings a deep understanding of both the clinical and administrative sides of healthcare. His background has strengthened his problem-solving skills, adaptability, and ability to guide others toward success.
Michael is motivated by helping practices achieve efficiency and financial success through accurate, well-managed billing. He believes that when providers thrive, Bushido thrives — and he’s dedicated to delivering service rooted in honesty, dedication, and reliability. As a Team Lead, he loves supporting and training team members, helping them grow in their roles and offer the highest level of care to clients.
Outside of work, Michael enjoys unwinding with horror and true crime shows, movies, and documentaries. He also likes playing video games, solving puzzles, and taking quiet, reflective time to recharge.
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Ph: 206-670-9001
E: michael.renzulli@bushidobilling.com
Bio
Janie is the Quality Assurance Lead at Bushido Billing! With over 14 years of experience in healthcare administration, she specializes in medical billing and revenue cycle management for physical therapy and chiropractic clinics. Her background spans insurance verification, claims submission, payment posting, appeals, audits, and AR follow-up across commercial, Medicare, Medicaid, and VA payers. Janie is highly experienced with EMR systems including Jane App, Prompt, WebPT, TurboPT, and ChiroTouch, and is known for her strong skills in compliance, organization, problem-solving, and cross-team communication.
Janie is driven by helping clinics remain financially healthy so providers can focus on patient care without the added stress of billing or compliance issues. She enjoys bringing clarity and structure to complex billing challenges and takes pride in building efficient, repeatable processes that support accuracy and long-term stability. Bushido Billing stood out to her for its strong reputation, collaborative culture, and commitment to integrity and efficiency—values that closely align with how she approaches her work.
Guided by integrity, accountability, consistency, and clear communication, Janie excels at identifying and resolving billing and AR issues before they impact cash flow or compliance. In her role, she focuses on analyzing root causes, refining workflows, and supporting both clinics and teammates through transparent, high-quality billing practices. She’s especially excited to continue growing in process optimization, scalability, and mentoring as Bushido Billing evolves.
Outside of work, Janie enjoys spending time with her family and embracing life in Arizona. She loves baking sourdough, working on creative projects, and tackling home organization projects—activities that help her recharge and bring focused, positive energy to her work.
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Ph: 206-670-9001
E: janie.jacobson@bushidobilling.com
Bio
Michelle is a Team Lead at Bushido Billing! She began her career in the dental field, spending nearly a decade in both laboratory operations and in-office roles with two outstanding providers. It was during that in-office time that she was first introduced to medical billing. After stepping back for several years to be home with her kids, Michelle joined Bushido Billing in 2021 and has been an essential part of the team ever since.
Drawn to Bushido’s values and mission, Michelle is deeply committed to helping providers avoid the billing challenges she’s seen firsthand throughout her career. She prioritizes communication, honesty, and thoroughness in every interaction, ensuring clinics feel supported, informed, and confident in their billing process. She values the trust placed in her and takes pride in helping clinics collect what they’re owed while easing the stress of navigating insurance systems.
Michelle thrives in Bushido’s supportive, team-centered environment and loves working alongside a group of talented individuals who bring diverse strengths to the table. Known for her teamwork and leadership, she embraces the opportunity to train and uplift others — passing along the “Bushido Way” that shaped her early in her role.
Outside of work, Michelle enjoys life in the Midwest with her husband and their four kids, who keep the family busy with baseball, softball, basketball, and Special Olympics activities. She loves hiking, spending time with friends, and living the charming rural life — complete with chickens who are always eager for snacks from visitors.
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Ph: (206) 670-9001
E: Michelle.Price@BushidoBilling.com
Bio
Brooke is a Client Coordinator here at Bushido Billing! She is a highly motivated and results-oriented billing professional with a strong work ethic and a passion for accuracy and efficiency. This is her first billing position since achieving her certification, and she is excited to put her skills into practice as she grows in the field.
What drew Brooke to Bushido Billing was the opportunity to learn, grow, and advance in a supportive environment. Being new to the industry, she was eager to join a team that values diligence, integrity, and a shared mission of helping clinics collect what they’re owed. Brooke approaches every account with the same mindset she applies to her own finances: money should be where it’s supposed to be — and she is committed to ensuring providers receive every dollar they’ve earned so their businesses can thrive.
Having successfully navigated the challenges of remote work for the past two years, Brooke is a confident and independent professional with strong communication and interpersonal skills. She is eager to continue learning within a collaborative team and contribute her dedication, curiosity, and positive attitude to Bushido Billing’s mission.
In her free time, Brooke enjoys spending time with her husband and their five beloved dogs. They are avid movie enthusiasts and dream of one day traveling the country in an RV with their furry companions.
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Ph: 206-670-9001
E: brooke.smith@bushidobilling.com
Bio
Jennifer is a Billing Specialist at Bushido Billing! With years of experience in customer service across industries including banking, casinos, and food services, she brings strong adaptability, empathy, and a people-first mindset to her role. Jennifer’s ability to listen, connect, and respond with grace makes her a trusted partner to both clients and colleagues.
Motivated by fairness and accountability, Jennifer is passionate about ensuring that insurance companies honor their commitments and that clinics and patients receive the payments they deserve. She was drawn to Bushido Billing’s transparent, people-centered culture — where her hard work makes a visible impact and integrity is valued above all.
Outside of work, Jennifer enjoys spending time with her husband and family, boating, dining out, and relaxing by the water. She’s also an avid reader who loves a good story both on and off the page.
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Ph: 206-670-9001
E: jennifer.canty@bushidobilling.com
Bio
Megan is a Billing Specialist at Bushido Billing! With a strong background in healthcare, she spent much of her career in Physical Therapy, beginning as a licensed Physical Therapist Assistant providing hands-on care in skilled nursing homes. She later transitioned into an administrative role as an Office Manager for a Physical Therapy clinic, giving her a well-rounded understanding of both the clinical and operational sides of healthcare.
Motivated by her love of problem-solving and supporting patients from behind the scenes, Megan was drawn to Bushido Billing’s family-like culture and values. She enjoys contributing to a team that prioritizes accuracy, integrity, and doing right by providers. Guided by accuracy, accountability, and empathy, Megan approaches her work with a commitment to clean claims, clear communication, and patience — all essential qualities in a fast-paced billing environment.
One of Megan’s greatest strengths is creating organized, efficient workflows. Her ability to streamline processes helps ensure smoother billing cycles, faster turnaround times, and an overall better experience for the clinics she supports. She looks forward to continuing to grow her expertise in denial management and payer rules so she can take on more complex challenges and support the team at an even higher level.
Outside of work, Megan can usually be found cheering at her sons’ baseball games or staying busy with DIY projects, interior design, and building furniture. She also loves collecting seashells and organizing (for fun!). A favorite personal fact: she once owned a furniture and cabinet painting business that started by accident — and became a major success.
Contact Me!
Ph: 206-670-9001
E: megan.reiland@bushidobilling.com
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