FAQ'S
Yes — we do require a service agreement, but we believe in flexibility and respect for your needs. You may cancel with a courtesy 30 days’ notice, ensuring you’re never locked into a long‑term commitment without control.
Absolutely. While we’ve specialized in many leading EHR systems, we value clarity and partnership above all. If your system isn’t listed, schedule a Discovery Call to evaluate compatibility and explore onboarding your preferred EHR.
Our weekly update is an essential part of how we live our promise of clear communication. You’ll receive a detailed report showing: claims billed, payments posted, outstanding questions, a live Insurance Accounts Receivable link, insurance denials & next‑step actions, and status of both current tasks and completed items. In short – everything you need to stay fully informed of your clinic’s financial health.
We are different because we deliver results with integrity and personalized service.
- Rooted in the ethical meaning of “Bushido,” we operate with honesty, clarity, and a relentless drive to be the best.
- Unlike many billing firms we’ve experienced ourselves, we build systems that keep you informed and in control.
- From your dedicated billing specialist to our transparent reporting and consistent support, we promise the kind of service we wish we’d always received ourselves.
Where other billing companies fail, we excel.
Yes — we offer hourly training and consulting tailored to your clinic, whether you’re a full-billing client or using us as-needed. Sessions can cover the full billing cycle, including sending claims, applying EOBs, handling denials and appeals, generating weekly and monthly reports, minimizing denials, managing patient statements, and other best billing practices — everything your team needs to run or optimize internal billing.
Once the agreement is signed, we’ll schedule an onboarding call to understand your processes and gather access to all billing-related systems. Full billing can typically begin within 2–8 weeks, depending on our current waitlist.
Yes and No — you’ll start with a dedicated Client Coordinator who guides you through onboarding, completes your audit, and ensures continuity for the first 2–3 months. After that, your dedicated Billing Specialist becomes your primary contact and is the only person working on your account. This approach ensures you get both expert technical service and consistent, personalized support.
No! While we are chiropractors and chiropractic clinic owners, we’ve supported clients in physical therapy, mental health, acupuncture, and interdisciplinary practices since the beginning. If your clinic is looking for clarity, consistency, and a trusted billing partner, we’re here for you.
We serve a variety of practices — including chiropractic, physical therapy, mental health, acupuncture and interdisciplinary clinics. If you value streamlined communication, accurate billing, and a partner who treats your clinic like their own, we’re likely a strong match. We may not be the best fit if open and strong communication isn’t a priority for your clinic. The best way to evaluate fit is to schedule a free Discovery Call — let’s explore your unique needs together.
If you’re using a cloud-based EHR, we’ll ask you to create a billing user account for our team.
If your system is server-based, we’ll request access via a dedicated computer using SplashTop for secure remote connection.
