CHIROFUSION TEAM
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
Contact Me!
Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
Katie is the Director of Billing at Bushido Billing! A licensed X-ray technologist by trade, she began her career in a Level 1 trauma center before transitioning into chiropractic to pursue a family-friendly schedule. Over the next decade, she gained hands-on experience in billing, X-rays, and therapy within a chiropractic office, building a strong clinical and operational foundation.
Since joining Bushido Billing in 2023, Katie has progressed through multiple roles, supporting a wide variety of clinic types—including chiropractic, acupuncture, physical therapy, and mental health. This has given her a comprehensive understanding of healthcare billing and a highly adaptable skill set. She is passionate about removing the stress and complexity of billing so providers can focus fully on patient care.
Katie is guided by integrity, accountability, precision, collaboration, and compassion. She believes in doing what’s right, communicating openly, and holding herself to the highest standards of accuracy. In her role as Director of Billing, she loves building strong relationships with clinics, solving complex problems, and helping her teammates grow. Contributing to a mission-driven organization that prioritizes providers at every step is what makes her work deeply meaningful.
Outside of work, Katie enjoys crocheting, camping, and spending time with her family at their sports games, practices, and meets. She also loves visiting the beach whenever she can — a favorite way to recharge and return to her work with fresh energy.
Contact Me!
Ph: (206) 670-9001
E: Katie.Neu@BushidoBilling.com
Bio
April is the Director of Training at Bushido Billing! With a uniquely diverse background spanning healthcare operations, leadership, customer service, and specialized chiropractic billing, she brings over two decades of hands-on experience to her role. Her career began in high school at a veterinary clinic and coaching a swim team, followed by hospitality roles throughout college (GO GATORS). In 2003, she entered the chiropractic field as a Chiropractic Assistant — the spark that ignited her long-term passion for patient care and behind-the-scenes clinic operations.
From resort management internships to HR work at Eglin Air Force Base, banking, and multiple chiropractic offices across the country, April has developed deep expertise in operations, billing, and training. Through military relocations and career shifts, she continued refining her billing skills in Virginia, California, and Nebraska before joining Bushido Billing full-time in February 2023. Today, she leads our training department with a blend of technical knowledge, curiosity, and a genuine passion for helping others grow.
April is motivated by the combination of teaching, problem-solving, and restoring clarity to complex billing situations. She loves empowering team members, building effective processes, and supporting clinics with accuracy, efficiency, and a clear understanding of why things work the way they do. Guided by integrity, accuracy, curiosity, and service, she believes that strong training and collaboration make every clinic — and every team member — more successful.
Outside of work, April enjoys swimming, crafting, and spending quality time with her family. Whether being active, creative, or simply unplugging at home, she values the moments that help life slow down and feel more grounded.
Contact Me!
Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Michelle is a Team Lead at Bushido Billing! She began her career in the dental field, spending nearly a decade in both laboratory operations and in-office roles with two outstanding providers. It was during that in-office time that she was first introduced to medical billing. After stepping back for several years to be home with her kids, Michelle joined Bushido Billing in 2021 and has been an essential part of the team ever since.
Drawn to Bushido’s values and mission, Michelle is deeply committed to helping providers avoid the billing challenges she’s seen firsthand throughout her career. She prioritizes communication, honesty, and thoroughness in every interaction, ensuring clinics feel supported, informed, and confident in their billing process. She values the trust placed in her and takes pride in helping clinics collect what they’re owed while easing the stress of navigating insurance systems.
Michelle thrives in Bushido’s supportive, team-centered environment and loves working alongside a group of talented individuals who bring diverse strengths to the table. Known for her teamwork and leadership, she embraces the opportunity to train and uplift others — passing along the “Bushido Way” that shaped her early in her role.
Outside of work, Michelle enjoys life in the Midwest with her husband and their four kids, who keep the family busy with baseball, softball, basketball, and Special Olympics activities. She loves hiking, spending time with friends, and living the charming rural life — complete with chickens who are always eager for snacks from visitors.
Contact Me!
Ph: (206) 670-9001
E: Michelle.Price@BushidoBilling.com
Bio
Brianna — known as Bri — is a Billing Specialist at Bushido Billing! With over eight years of medical billing experience across Mental Health, Orthopedics, Orthopedic Surgery, and Physical Therapy, she brings deep industry knowledge and strong communication, organization, and prioritization skills to the team. She prides herself on keeping processes efficient, accurate, and thoroughly managed from start to finish.
Bri is passionate about advocating for providers and ensuring they receive every dollar they deserve. She believes in allowing clinicians to focus on caring for their patients while trusting that their billing is handled with accuracy and persistence behind the scenes. Drawn to Bushido Billing’s genuine passion for helping clinics succeed, she values being part of a remote team that remains closely connected, supportive, and united by a shared mission.
One of Bri’s standout strengths is training. She loves guiding new clinics through software, insurance workflows, and billing processes—seeing that “light bulb” moment click into place is one of the most rewarding parts of her work. Bri is also excited for Bushido’s continued expansion and looks forward to the opportunity to learn new specialties in the future.
Outside of work, Bri enjoys spending time with her husband, Jack, and their German Shepherd, Ani—whether they’re going for walks, discovering new restaurants, or relaxing at home with a show. A great cup of coffee, a good book, and time with family (now just minutes away in South Carolina) are her favorite ways to recharge. Family is at the heart of everything she does.
Contact Me!
Ph: (206) 670-9001
E: brianna.poli@bushidobilling.com
Bio
Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, where she worked in sales, leadership, and human resources.
Crystal enjoys the rewarding challenge of medical billing and takes pride in helping chiropractors focus on patient care by ensuring their billing processes run smoothly. Known for her attention to detail and problem-solving skills, she excels at recognizing and resolving issues that help claims process accurately and efficiently. Approaching her work with integrity and empathy, Crystal is committed to supporting both providers and patients with care and professionalism.
Outside of work, Crystal enjoys tending to her plants, reading, and exploring local coffee shops in search of the perfect cup.
Contact Me!
Ph: 206-670-9001
E: crystal.smith@bushidobilling.com
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