JANE APP TEAM
JANE APP TEAM
Bio
Sara is the Chief Operating Officer at Bushido Billing! Married to a chiropractor, she began her career managing a busy chiropractic office, where she learned the ins and outs of insurance billing and practice operations. After seeing firsthand the frustrations many clinics faced with traditional billing companies, Sara started her own small billing practice to better support providers.
In 2021, she discovered Bushido Billing and immediately connected with the company’s ethics, culture, and clinic-first approach. Today, she uses her deep industry experience to lead operations with integrity, innovation, and a commitment to helping both providers and patients thrive.
Outside of work, Sara enjoys spending time with her husband, two kids, and two dogs, as well as traveling, kayaking, trap shooting, and fishing. Known affectionately as “Unicorn,” she brings her curiosity and drive to every challenge—especially cleaning up complex accounts.
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Ph: (206) 670-9001
E: Sara.Hansen@BushidoBilling.com
Bio
Katie is Team Lead here at Bushido Billing. She is located about 20 miles south of Pittsburgh, PA. She lives the busy mom life with a daughter who plays softball and is on a swim team. She has two sons that wrestle and play baseball and soccer. She spends lots of time with her kids at their sports, but in her free time she enjoys kayaking and crocheting.
She is a self-taught biller with over 8 years of experience in the field. Before having kids, she worked as a Radiologic Technologist (x-ray tech). She worked in a level 1 trauma center in Pittsburgh for 6 years!
One of her nicknames is Mother Kate because she was always the mother hen of her friends growing up. Her biggest pet peeve is when people's actions do not match their words. What she loves most about her job is the flexibility that she has to be able to attend all of her kid's events.
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Ph: (206) 670-9001
Email: Katie.Neu@BushidoBilling.com
Bio
April is the Director of Training here at Bushido Billing and she is a proud military spouse. April is driven by a core belief in the power of learning and growth to transform individuals and organizations. Her rich and varied professional journey, including roles in customer service, finance, and healthcare management, has equipped her with a unique understanding of diverse needs and how to connect with people effectively.
April's approach to training is practical, positive, and always centered on the individual. She is passionate about creating engaging experiences that empower people to not only learn but also to thrive.
Outside of her impactful work, April finds joy in horseback riding, the creative outlet of crocheting, and the rejuvenating Florida sunshine. She embraces a life of balance and brings a heartfelt approach to all her endeavors.
Guided by Emile Zola's inspiring quote, "I am here to live out loud," April is dedicated to bringing her whole self to every interaction, fostering a culture of growth and authentic connection.
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Ph: 206-670-9001
E: April.Houchin@BushidoBilling.com
Bio
Janie is a Quality Assurance Lead here at Bushido Billing! With over 13 years of experience in healthcare administration, Janie has honed her skills in physical therapy and chiropractic billing. Her journey began as a CNA, where she developed a deep appreciation for patient care. However, Janie discovered her true calling in the administrative side of healthcare, where she could leverage her organizational talents and analytical skills to ensure efficient operations.
Janie thrives on the intellectual challenge of navigating complex claims and regulations. Each billing scenario presents a unique puzzle that she approaches with meticulous attention to detail, problem-solving acumen, and a touch of creativity. The satisfaction of ensuring both patient satisfaction and operational efficiency is immensely fulfilling.
Outside of work, Janie is a self-proclaimed "organizing queen" with a love for planning and prioritizing tasks. She finds joy in exploring the world of visual arts, whether sketching on her iPad or crafting new clipart.
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Ph: 206-670-9001
E: janie.jacobson@bushidobilling.com
Bio
Emily is a Team Lead at Bushido Billing! She brings seven years of hands-on chiropractic experience to her role, including six years as an Office Manager and her start as a Chiropractic Assistant. Her background gives her a strong understanding of chiropractic terminology, charting, and front-to-back office operations. Emily also brings extensive expertise in ChiroTouch and Jane.app, allowing her to support clinics with both efficiency and confidence.
Having worked exclusively in chiropractic throughout her adult life, Emily has a deep appreciation for the profession and the providers who dedicate themselves to helping others—often in ways the public doesn’t fully understand or value. She’s passionate about ensuring chiropractors receive the reimbursement they deserve and believes in transparent, proactive communication so clinics always know what’s happening with their billing without it consuming their time.
Emily is guided by honesty, adaptability, and respect. She understands that when a clinic seeks help, they’re often overwhelmed, and she aims to make every provider feel supported, understood, and treated like a true member of the Bushido team. As a Team Lead, she loves collaborating closely with her coworkers, creating a connected and supportive work environment even while remote, and building strong relationships with providers rooted in trust and open communication.
Adaptability is one of Emily’s greatest strengths—critical when navigating the constantly changing expectations of multiple insurance companies and clinic workflows. She is eager to continue growing in leadership and helping Bushido support even more clinics with excellence and care.
Outside of work, Emily enjoys baking, singing, taking long walks after the workday, and unwinding with crafts, Gilmore Girls, or a cozy rom-com.
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Ph: 206-670-9001
E: Emily.Roundy@BushidoBilling.com
Bio
Alicia is a Client Coordinator here at Bushido Billing! She lives in sunny Florida where she enjoys playing tennis and lots of golf with her two sons and husband. If she could do anything in the world, it would be to travel. In her family they substitute gifts for traveling because they are all about the experience and making memories!
Her experience with medical billing is tried and true as she used to be a chiropractor herself! Something she loves about her job is being able to help clinic owners take tasks off of their plates.
A color that best describes Alicia is blue because she is calm, loyal, and empathetic. Her biggest pet peeve is slow walkers! She walks at one speed...fast.
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Ph: (206) 670-9001
E: Alicia.Cohler@BushidoBilling.com
Bio
Tiffany is a Client Coordinator at Bushido Billing! With 14 years of experience working in a chiropractic office, she has worn many hats — from front desk and billing manager to office manager — ensuring every aspect of the practice ran smoothly and efficiently. Her dependability, adaptability, and ability to multitask in fast-paced environments make her an invaluable part of the team.
Tiffany takes pride in helping people and solving problems, whether it’s ensuring claims are processed accurately or supporting a provider behind the scenes. Guided by compassion, integrity, and accountability, she approaches every task with care and attention to detail. She loves being part of a supportive, team-oriented culture that values accuracy and integrity — qualities that first drew her to Bushido Billing.
Outside of work, Tiffany enjoys reading, baking, couponing, and spending time with her family. You can often find her cheering on her boys at the baseball field or spending a relaxing Sunday at church.
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Ph: 206-670-9001
E: tiffany.mitchell@bushidobilling.com
Bio
Lora is a Billing Specialist with Bushido Billing. She knows multiple softwares but is known as our JaneApp specialist. She has managed and performed billing functions for a Chiropractic office for over 8 years before joining Bushido. Her busy life includes travel volleyball, basketball, and softball for her two daughters. She is commonly referred to as "Mama Bode" by her daughter's teammates as she is always prepared and brings forward empathy in everything she does. This clearly translates into her work and with her clients as she treats them like family.
In her little free time, she enjoys walking her mini golden doodle (Bellow), catching up on DVR, and exercising. Lora enjoys investigating claims that deny and finds it rewarding to be able to obtain every last penny from each claim for her clinics. Next time you chat with Lora, ask her for some tips on the mastery of making sourdough bread because we all know that's a skill only 1 in 1,000 of us were able to master back in 2020!
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Ph: (206) 670-9001
E: lora.bode@bushidobilling.com
Bio
Cathy is a Billing Specialist at Bushido Billing! With over 23 years of experience working in chiropractic clinics, she brings a wealth of knowledge and dedication to her role. Having managed all aspects of billing throughout her career, Cathy is highly skilled at multitasking, problem-solving, and supporting each clinic with care and precision.
She’s motivated by making a meaningful difference — for her clients, her colleagues, and the patients they serve. Known for her consistency, integrity, and excellent communication, Cathy takes pride in helping every clinic feel supported and understood. She values Bushido’s collaborative culture and enjoys being part of a team that works together to help practices thrive.
Outside of work, Cathy enjoys going to trivia nights with friends, playing Dungeons & Dragons, and spending time in nature to recharge.
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Ph: 206-670-9001
E: cathy.healy@bushidobilling.com
Bio
Brittney is a Billing Specialist at Bushido Billing! With several years of experience in the medical field across specialties such as ophthalmology, dermatology, and primary care, she brings a well-rounded understanding of how a practice operates. Throughout her career, she has worked in front desk and administrative roles, as an authorization specialist, medical assistant, and medical biller — experience that now shapes her thorough and thoughtful approach to billing. She takes pride in her attention to detail, strong communication skills, and ability to problem-solve so providers can confidently focus on patient care.
Brittney has always been passionate about healthcare, both in clinical settings and behind the scenes. She loves understanding the “why” behind billing processes and helping providers navigate them with clarity and ease. Accuracy, integrity, and trustworthiness guide her work daily, and she believes strongly in keeping providers informed so they feel supported at every step. She appreciates Bushido Billing’s open, collaborative culture and the supportive team environment where every question is welcome.
Outside of work, Brittney cherishes time with her family, her daughter, and their fur baby. She enjoys being outdoors, exploring new places, and recharging by the ocean. Time with friends, a sweet treat, or a relaxing massage are her favorite ways to unwind and reset.
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Ph: 206-670-9001
E: brittney.wilkinson@bushidobilling.com
Bio
Shelley is a Billing Specialist at Bushido Billing! She graduated Summa Cum Laude from Northeastern University in Boston and brings nearly a decade of experience in healthcare billing, supported by a background in physical therapy assistance and healthcare management. Her blend of clinical understanding and administrative expertise allows her to approach every task with accuracy, care, and professionalism.
Dedicated to helping healthcare providers stay focused on their patients, Shelley takes pride in ensuring clients receive every dollar they’ve earned. Guided by honesty, integrity, and a strong work ethic, she values being part of a team that supports one another and strives for excellence in every partnership.
Outside of work, Shelley enjoys spending time with her family, entertaining, and getting outdoors to recharge in nature. She’s excited to continue growing with Bushido and contributing to its culture of collaboration, quality, and success.
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Ph: (206) 670-9001
E: shelley.renzi@bushidobilling.com
Bio
Danielle is a Billing Specialist at Bushido Billing! She earned her Certified Billing and Coding Certification in 2014 and has spent the past seven years specializing in the chiropractic field. Detail-oriented and adaptable, Danielle brings extensive experience across five EHR software systems and a strong commitment to accuracy and efficiency in her work.
She takes pride in being dependable, trustworthy, and consistent—qualities that help her deliver excellent support to both clients and teammates. Danielle was drawn to Bushido Billing for its supportive, balanced culture and its dedication to helping chiropractic professionals thrive. She enjoys the blend of teamwork and independent work her role offers and values being part of a team that truly supports both work and home life.
Outside of work, Danielle enjoys spending time with her family, playing video games with her two boys, reading, and traveling with her husband.
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Ph: 206-670-9001
E: danielle.cass@bushidobilling.com
Bio
Jennifer is a Billing Specialist at Bushido Billing! With years of experience in customer service across industries including banking, casinos, and food services, she brings strong adaptability, empathy, and a people-first mindset to her role. Jennifer’s ability to listen, connect, and respond with grace makes her a trusted partner to both clients and colleagues.
Motivated by fairness and accountability, Jennifer is passionate about ensuring that insurance companies honor their commitments and that clinics and patients receive the payments they deserve. She was drawn to Bushido Billing’s transparent, people-centered culture — where her hard work makes a visible impact and integrity is valued above all.
Outside of work, Jennifer enjoys spending time with her husband and family, boating, dining out, and relaxing by the water. She’s also an avid reader who loves a good story both on and off the page.
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Ph: 206-670-9001
E: jennifer.canty@bushidobilling.com
Bio
Ashleigh is a Billing Specialist at Bushido Billing! With a background in healthcare, she began her career as a Nursing Assistant in the ICU/Cardiac ICU right after high school, working in the medical field for two years. After deciding to pursue a different path, Ashleigh transitioned to a Chiropractic Assistant role, where she has spent the last four years. Her experience includes assisting with authorizations, personal injury claims, VA eligibility, and insurance billing, as well as finding and confirming billing errors.
Outside of work, Ashleigh enjoys staying active with weightlifting, running with her dogs, and attending Pilates classes. She’s a foodie at heart, frequently trying new restaurants with her husband, and loves outdoor adventures with her dogs. When her husband gets a break from school, they head to Florida for some sunshine and saltwater. As a child, she was called “Band-aid” because she never wanted to leave her grandpa’s side!
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Ph: 206-670-9001
E: ashleigh.felde@bushidobilling.com
Bio
Crystal is a Billing Specialist at Bushido Billing! She brings a diverse background in healthcare and business operations, having served as an office manager at both a chiropractic clinic and a women’s clinic, as well as a health insurance claims representative in a call center. She also has experience in retail, where she worked in sales, leadership, and human resources.
Crystal enjoys the rewarding challenge of medical billing and takes pride in helping chiropractors focus on patient care by ensuring their billing processes run smoothly. Known for her attention to detail and problem-solving skills, she excels at recognizing and resolving issues that help claims process accurately and efficiently. Approaching her work with integrity and empathy, Crystal is committed to supporting both providers and patients with care and professionalism.
Outside of work, Crystal enjoys tending to her plants, reading, and exploring local coffee shops in search of the perfect cup.
Contact Me!
Ph: 206-670-9001
E: crystal.smith@bushidobilling.com
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