Tips and Tricks for Chiropractors When Switching Billing Companies

Of course, these questions are just the tip of the iceberg, and we know, because our founders (Dr. Karen Hannah and Jeff Thiel) found themselves asking those very same questions when they were personally looking for a better insurance billing company to work with for their respective chiropractic clinics.

Switching insurance billing companies can be a daunting task, but it doesn't have to be. At Bushido Billing, WE HAVE IDENTIFIED 6 KEY TIPS AND TRICKS that can help aid you in the process of transitioning to a new insurance billing company. By following these tips and tricks, you can make the process as smooth as possible.

1. Do your research.

Before you start shopping for new insurance billing companies, it's important to do your research. Read reviews, compare features, and talk to other chiropractors who have switched billing companies. Rank your list of importance: Do they integrate with your software or have their own? How is communication? What do they do with denials? Do they perform Account Receivable follow up? What do they do to ensure accuracy? This will help you narrow down your options and find the best company for your practice.

2. Get buy-in from your staff.

Switching insurance billing companies is a team effort. Make sure you get buy-in from your staff from the start. What kind of support do THEY need: Insurance verifications? Better communication? Training? This will help ensure that everyone is on board with the transition and that the process goes smoothly.

3. Choose a transition plan.

Once you've chosen your new insurance billing company, it's time to create a transition plan. This plan should outline the steps you'll need to take to transfer your patient data and get set up with the new company.

4. Start small.

Don't try to switch to your new insurance billing company overnight. Make sure to properly meet with your new billing company before your start date to discuss the transition process and your current issues/concerns. This will help you identify any problems and make sure the transition goes smoothly and there is no delay in claims processing.

5. Get support.

Most insurance billing companies offer support to help you with the transition. This may include consultation calls before your start date or training on what new processes look like. Take advantage of this support and don't be afraid to ask questions.

6. Be patient.

Switching insurance billing companies takes time. Don't expect everything to be perfect overnight. Prep work and meetings prior to the start date can make the transition smoother but there will still be questions in the first little bit. Be patient and give yourself and your staff time to adjust to the new company.